Visitor
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1 Message
Xfinity is the worst
My family has been a 20+ year customer at Comcast and Xfinity, and we've never NOT had a problem with their services. Today is the last straw. My devices cannot get stable connection to WiFi 10 feet away from the router. Our tech who came in was also cocky and interrupted us the entire time. He said that he "improved the connection" but it didn't improve anything at all. Our xPods weren't even the recommended solution, and he told us they were basically useless for our problem. Even found that we're still paying for cable boxes we thought were removed 10 years ago, leading to the extreme bill we pay for every month. Calling Xfinity is virtually useless as you cannot even connect to a real person. Xfinity chat is even worse; offering deals when I want to get my problem solved. Previous routers provided by Xfinity dropped the connection every hour. The Email service also takes minutes to receive emails and prevents third-party apps from accessing it. Unless these problems including our extreme bill can be solved, we will take our interests elsewhere. Such a shame Xfinity has tanked in recent years and can't provide decent, affordable service.
XfinityPaula
Official Employee
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1.5K Messages
23 days ago
Good morning jcyalung. Thank you for sharing with our team here on the Xfinity Forums the trouble you have been dealing with for the internet connections. I'm so thankful to have you with us for the past 20+ years and I would love to help keep you with us, but addressing your internet trouble, and correcting the account. I'm sorry that our technician did not represent Xfinity in a better way for their self as well as for me and my peers. We work very hard to help our customers every day, and we take great pride in the service we provide. I would love to deliver the same great support and service to you as well.
Please send us a direct message with your name and service address. From there we will verify the account and work to correct the poor internet connection as well as the incorrect cable boxes on the account and see what options we have for the service rates.
I look forward to helping resolve all the issues and hopefully keeping you with Xfinity for another 20+ years!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
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user_z18b30
Visitor
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1 Message
15 days ago
We called several days ago that the cable for the internet (Xfinity) was coming thur the sidewalk joint and was a tripping hazard. When they put the cable in instead of going under the sidewalk they put the cable in a joint in the sidewalk. They came out today and replaced the cable from the house to the box outside. When the wife went outside she showed them where the problem was with the cable coming out of the sidewalk. Well long story short they have gone and the cable is still sticking out of the sidewalk and now our landline phone doesn't work. Trying to get ahold of these people is darn near impossible. Now it is up to me to get the phone line repaired.
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