Visitor
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1 Message
Xfinity is the worst
My family has been a 20+ year customer at Comcast and Xfinity, and we've never NOT had a problem with their services. Today is the last straw. My devices cannot get stable connection to WiFi 10 feet away from the router. Our tech who came in was also cocky and interrupted us the entire time. He said that he "improved the connection" but it didn't improve anything at all. Our xPods weren't even the recommended solution, and he told us they were basically useless for our problem. Even found that we're still paying for cable boxes we thought were removed 10 years ago, leading to the extreme bill we pay for every month. Calling Xfinity is virtually useless as you cannot even connect to a real person. Xfinity chat is even worse; offering deals when I want to get my problem solved. Previous routers provided by Xfinity dropped the connection every hour. The Email service also takes minutes to receive emails and prevents third-party apps from accessing it. Unless these problems including our extreme bill can be solved, we will take our interests elsewhere. Such a shame Xfinity has tanked in recent years and can't provide decent, affordable service.
XfinityPaula
Official Employee
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1.6K Messages
2 months ago
Good morning jcyalung. Thank you for sharing with our team here on the Xfinity Forums the trouble you have been dealing with for the internet connections. I'm so thankful to have you with us for the past 20+ years and I would love to help keep you with us, but addressing your internet trouble, and correcting the account. I'm sorry that our technician did not represent Xfinity in a better way for their self as well as for me and my peers. We work very hard to help our customers every day, and we take great pride in the service we provide. I would love to deliver the same great support and service to you as well.
Please send us a direct message with your name and service address. From there we will verify the account and work to correct the poor internet connection as well as the incorrect cable boxes on the account and see what options we have for the service rates.
I look forward to helping resolve all the issues and hopefully keeping you with Xfinity for another 20+ years!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
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user_z18b30
Visitor
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1 Message
2 months ago
We called several days ago that the cable for the internet (Xfinity) was coming thur the sidewalk joint and was a tripping hazard. When they put the cable in instead of going under the sidewalk they put the cable in a joint in the sidewalk. They came out today and replaced the cable from the house to the box outside. When the wife went outside she showed them where the problem was with the cable coming out of the sidewalk. Well long story short they have gone and the cable is still sticking out of the sidewalk and now our landline phone doesn't work. Trying to get ahold of these people is darn near impossible. Now it is up to me to get the phone line repaired.
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user_tqzke4
Visitor
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1 Message
20 days ago
Without question.
I canceled my moms mobile account and they just kept right on charging her cc. The account even said it was closed! I chatted with at least 6 different people over the period of nearly 3 hours. Not one of them could reverse the 'pending' charge. I canceled the card they have been charging so they can't take any more and will challenge the charge once it is no longer 'pending.' Xfinity is absolute garbage.
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user_ehjo67
8 Messages
11 days ago
Getting in contact with customer service is impossible. Several days a go I received a piece of equipment delivered by FedEX to my address but with an unknown name associated with it. I want to return the equipment to Comcast Xfinity if at all possible. The Chatbot has no ability to "think" outside the box so I am left holding this unopened piece of electronic equipment and I am about to toss it into the trash can.
Can anyone help?
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stajz
Visitor
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1 Message
10 days ago
What I am researching is a way to make xfinity accountable for their bad service. Perhaps a class action lawsuit based on theft of customer time. We could follow that up with a campaign to make xfinity a public utility. It isI truly amazing how bad it is... nothing comes close. I just wanted to add a mobile number in order to change my payment options and they couldn't get that right. Instead, they switched me to automatic payments after specifically telling them not to do so. Truly awful... and I can't fix it unless I drive a half hour to their store, because it's quicker round trip and a conversation, than doing it by phone. Unbelievable.
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