Xfinity Earth Day Membership benefit expired before I even got the notification

My Xfinity app popped up with a notification just now, literally less than 5 minutes ago, telling me about my membership benefit of a $10 Amazon bookshelf reward. I clicked it and went to redeem but the benefit page already says it's all gone.

How do I get the benefits when I want them if they are gone before I even get to the page? Are Xfinity employees getting access to the benefits before the customers and being able to redeem them all?

I made an account on the forum just to ask this because I don't understand how they can have run out already unless they were out before I was even notified and that notification was a lie to get me to click onto the website. Underhanded behavior either way.

I really want that Amazon bookshelf $10 benefit, any chance I can be notified BEFORE they next one goes live so I can have a chance to get one?

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XfinityPaula

Official Employee

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2K Messages

3 hours ago

Hello there! Thank you for creating the post and reaching out to us on our Xfinity Forums for help with our Xfinity membership program. I'm excited that our customers have this program available for the special perks and offers to give an extra thank you for being with Xfinity.

I see the $10 reward for celebrate Earth day, however it is showing sold out at this time. I'm sorry that you were not able to take advantage of this offer, some items move rather quickly when released.

For employees of Xfinity we are not eligible for the membership program. The program is only for our customers.

The notifications for the program are released at the same time to all members. We do not have an option to send those before the system generates the emails and notifications.

Are you using the Xfinity app? You may be able to enable notification for your members perks in the app. This may provide more of a real time notifications in case there are any delays in emails.

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user_InTexas

Visitor

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2 Messages

I actually already am using the app, that's where I got this notification. Then when I clicked the notification and it took me to the page it said they were all gone.

I was using my phone when the notification from the Xfinity app came in. The only way it could have disappeared between the time I got the notification and the time I tried to redeem would be if they were already out by the time it sent me the notification or if there were a very small number available for us.

Is there any kind of "upcoming rewards" area of the Xfinity website or some way to get notifications that can be seen before the rewards go live?

In case you can't tell I'm pretty sore, almost insulted, that I got the notification and it was already out in the minutes it took to load the page to claim it.

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2 hours ago

XfinityPeterH

Official Employee

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2.7K Messages

user_InTexas I can understand the frustration and your feelings are justified. Same thing happened to me when I got a notice for a concert I wanted to go to but by the time I got to the ticket site they were sold out. We appreciate your feedback and will pass it along. Is there anything else we can help you with on your Comcast account?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 hours ago

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Mduncan1

Visitor

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1 Message

2 hours ago

I came here for the redeem it but it was already done or expired? How is that possibly when I just got the notification? Did I do it wrong?

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XfinityJon

Official Employee

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1.3K Messages

Good afternoon Mduncan1 thank you for reaching out here on our Xfinity Community Forum. This specific benefit appears to have sold out. Some benefits are limited to a certain number of members, and once that amount has been reached it is unavailable. Are you set up to receive text message or email communications, already?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 hours ago

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user_InTexas

Xfinity Earth Day Membership benefit expired before I even got the notification

XfinityPaula

user_InTexas

XfinityPeterH

Mduncan1

XfinityJon

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