user_5f3wk4 Hey there! Thank you so much for using our Forums and we are here happy to help you. Please review the steps below to send us a DM and if you having issues locating that option try clearing your cookies/cache. Our team is looking forward to working with you. Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
@XfinityJorge Hi. My internet is not working and the Xfinity website is not helpful. How can I get my internet connection fixed? The xfinity website will send you around in circles wasting time.
Hello, @user_emti35 you may have to go into your profile settings(click photo or purple X top right corner), scroll down and make sure the "Opt Out from Direct Messaging" box isn't checked. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I have been attempting to speak with a real human and the robot assistance as well as the phone will not allow you to . I would like to email customer service hoping to get some actual answers .
user_y4hxzo hey there! Thanks for reaching out. Our team is happy to help you. In the future please first start by creating your own public post that way a ticket can be generated and you will be following our community guidelines. That said, how can we help you?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJorge
Official Employee
•
2.5K Messages
2 months ago
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_emti35
Visitor
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1 Message
14 days ago
I don't see direct message in upper right hand corner. They may have changed their name but they're still just as bad as Comcast
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user_y4hxzo
Visitor
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2 Messages
10 days ago
I have been attempting to speak with a real human and the robot assistance as well as the phone will not allow you to . I would like to email customer service hoping to get some actual answers .
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user_y4hxzo
Visitor
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2 Messages
10 days ago
How do you find an xfinity customer service email ? I just want a direct line of communication.
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