Skip to main content

    Support

    Offers

D
dyinwa
20th Anniversary celebration
1st Topic
1st Reply

Visitor

 • 

4 Messages

Monday, April 10th, 2023 3:07 PM

Closed

xfinity connectivity for new home construction

custom home being built next to a community that already has xfinity connectivity. who can i reach out to about getting our new home connected for xfinity internet?

I've seen other posts that suggest a direct message chat option to "Click the "Peer to peer chat" icon" to get this process started but i don't see this option.

Question

 • 

Updated 

2 years ago

51

2

0

dyinwa

Visitor

 • 

4 Messages

2 years ago

i see the "direct messaging" option now. it showed up after i made my initial post, so it looks like an option only available after someone posts for the first time.

1

0

CCJessie1

Retired Employee

 • 

5.9K Messages

@dyinwa​ 

We ask that you please refrain from sending our team or any forum user an unsolicited direct message. When our team is ready to assist we will respond to this public post requesting you send us a direct message. Sending unsolicited direct messages to our team or to any other forum user does violate our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy. We ask that you please review those documents thoroughly as repeated violations could result in a user's revocation of their Xfinity Forum posting privileges. Please remember, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those document as well as any other posted documents throughout the community. 

Thank you for your time and consideration in this matter. 

2 years ago

CCBrandon1

Problem Solver

 • 

770 Messages

2 years ago

Hello @dyinwa, thank you for reaching out to the Xfinity Forums for help. We are glad you took time to reach out, and I wanted to make you aware of the guidelines, I can see your direct message, and we can continue there, just know sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums, is a violation of Forum Guidelines. All the Community Guidelines can be found here.

 

Congrats on the new place, and I will be happy to open a ticket to see about adding the address for service, we are thrilled to know you choose us. I will see you in the DM you sent.

0

forum icon

New to the Community?

Start Here