Xfinity Chat asking for social security number---fraud

I was also asked to provide SSN and DOB to do a simple phone number transfer (28 Dec 2022). The agent was clearly from a developing country, perhaps the Philippines but maybe not,.  Maybe Indonesia or Bangladesh? Regardless, I do not like providing my SSN and DOB here in the U.S., let alone to an unknown entity overseas.  It's clear from the timeline above, and the associated Xfinity replies, that this issue is not being remedied, and it appears evident that the gathering of SSN and DOB by outsourced overseas agents is standard procedure.  Please be honest about that.  It's bad business and ripe for fraud, and Xfinity should be ashamed allowing it rather than finding a workaround. 

I've been on chat for 2 hours. Changing plan. Then was asked for full SS# and DOB....as well as credit card info, address, etc. This is not okay. 

"May I please have your SSN, DOB and email id to generate this order for you, be rest assured that the chat is completely encrypted and will not get stored anywhere as your privacy is most important to us. Once we end this chat all the information which you have shared with me which contains number it will be marked as personal and will be erased from the chat. Please share the SSN in this format- 1-2-3-4-5-6-7-8-9"

I gave credit card information but not SS# or DOB. Agent wrote "Please be rest assured your details will be deleted once the chat will be over." REALLY??  Then, "Your information is masked in our system due to security reason that's the reason I need information from you. to create the account for you and your services will be save as Xfinity first priority is customer safety" So I'm supposed to give my information to someone I don't know who can copy it, save it, use it....

I will try to find another provider. I have been a customer for 20 years. 

I find it extremely disheartening and misleading that Xfinity does not give an answer to this issue.  They continue to obfuscate and kick the can down the road with instructions to take the conversation out of the chat room or by asking mundane questions.  It seems clear even obvious the gathering of ssn and dob by overseas outsourced cheap labor is standard operation procedure.  

Please Xfinity reply with either: 1) this gathering of ssn and dob is accepted practice or 2) this is not accepted practice and we’ll look into why it’s being done. 

Hello,

ive also been asked to type in my ssn for a promotional service. But I’m already a customer with the company, I don’t see why they would need to run a credit check at all at this point. Also, how would I send a direct message?

I just got off the phone myself and had pretty much a word for word same experience as others here had. I was offered lower pricing for unlimited internet and some strange phone line transfer deal. They asked me for my full SSN, which set off a red flag as I've never had to provide it before for internet / phone line. If anyone at Xfinity is here, please let your higher ups know we are NOT OK with this kind of business practice, and will take out business elsewhere if this continues. Scams and frauds are all over the place nowadays, and we cannot afford to take those risks.

The exact same thing happened to me Friday evening, at the end of a 3 hour call with a somewhat confused and inefficient service rep (Rico?) who was helping me with the "self-install" of the new modem.  He said "Oh, because you are a long-standing customer, I can send you a new phone - just type in your SSN".  I said absolutely not.  This interaction makes me completely distrust Xfinity's support team; are they scammers, on the side??

I regret even giving him in DOB, but i'm glad i didn't give him my SSN. Comcast never asked me for my SSN since i've been with them and i've been contracts for 3 decades. I ended that chat and will call their center in the morning or go to one of the centers.

I also just had the same experience and it definitely seems sketchy. Did any of you notice any fraudulent activity or identity theft after your incidents?

I just had the same issue as everyone here. The agent asked for my DOB/SSN and I refused. I was told it was not for a credit check, and that they aren't able to see PII. Which absolutely isn't true since all chats are logged on XFinity's side. They got rather cranky when I continued to refuse to provide the info.

I went through the website to setup the same package the agent did, and there is a location for entering the SSN and it explicitly says that it is not for credit checks.

Echoing what everyone else is saying here that this is completely unacceptable to ask for in chat, let alone on an web form just to make changes to the account that I have credentials for.

They also asked for my wife's SSN which I just had to laugh at.

This just happened to me tonight, too! A guy named Jose keeps calling me back from 888-934-6489, asking for my full social security number and date of birth, so that he can send me a "free phone" and lower my monthly bill by around $50/month. It sounds like a definite SCAM!!

I just need my MASSIVE BILL REDUCED!! I've been on auto-pay with Comcast for at least 20 years! I have way, way, WAY overpaid!! My bills keep going up, and they keep *degrading* my DVR!! Trying to deal with Customer Service regarding billing is the biggest NIGHTMARE ever!!

My monthly bill went from $133 to $153 and then $163, just in the past year. And it's now set to jump to $198/month!! For *basic* cable and standard Internet!! Plus, I had to pay Verizon $150 in extra data charges, ENTIRELY at the fault of Comcast, because it kept switching my Wifi to "xfinity," where NOTHING WORKS!! So, I had to turn off my wifi.

Comcast is the WORST!! But I'm STUCK with them!! How do I get that $150 reversed AND lower my monthly bill without going through [Edited: "Language"]?!?!?

Seems to be a common occurrence. Just ended a chat with the same issue. I was told they would give me a free iPhone SE with unlimited talk, text, and data for $45/ month with the first 3 months free and by adding mobile service it would reduce my internet bill by $30/month starting next month. They asked for my current IMEI # which was suspicious to begin with since it was going to be a new line with a new phone number. I reluctantly gave it after a somewhat rational explanation. Then I was asked for full SSN & DOB. When I questioned it I got the same answer about security and encryption runaround. I said I wasn’t comfortable providing it and was told they couldn’t proceed with the promotion without it. We played the back and forth for a few minutes and I told them I wasn’t going to give it. He then tried to pressure me by saying only 3 people would get that promotion today and I had to hurry with the info so I didn’t miss it. NOT giving that info to some outsourced company half way around the world. Find a better way Comcast. You are losing a lot of business this way.

Also if you call Xfinity security assurance, they act like your a crazy person. Abi at security assurance told me it was "impossible" that an employee asked for my husband's full social security number. 

Same here.  This is happening to me right now on chat.  I hope it's legit because I gave them my DOB and Social security number

This happened to me.  They ended up wanting to mail me a new phone for a cheaper plan in general.  It seems too good to be true