Xfinity agents scam the customers with free Apple Watch!

On November 2nd 2025, while I was trying to upgrade two phones on my account to the new iPhone 17 Pro Max, the agent offered me two Apple Watches for FREE which kids can use it without needing an active Phone. He told me that devices are free and I will pay only the lines for the watches which costs $10+Tax for each watch. I accepted it. 3 days later, the watches came to my address with the new iPhones. I couldn't activate the watches by myself and I got help from Xfinity chat agent. After several hours chatting with several different agents finally they told me that Xfinity doesn't support family sharing. Then I asked them that I don't want to use these watches and want to return it. They said ok. Both watches were deactivated and they told me that I will receive a return label. The return label has never come until today. During the last 1 month, I chatted more than 20 agents, I called Xfinity's 1-888-565-4329 number more than 10 times, I visited Xfinity Corporate store 3 times which is located at 1566 Monterey Rd #20, San Jose, CA 95110. The store associates were very unhelpful. I did my last visit to that store today and the store associate was very rude. Then finally, I received an email from FedEx with 2 return labels to "XM Care 7806 Eastgate Blvd Mt Mount Juliet, TN, 37122". I am planning to ship these watches to this address tomorrow, but I have doubts that they will receive and process them correctly and refund me what I was charged for these watches. Is there anybody in this forum has done this before? What is the result? Was it successfully completed?

This was one of the two issues on that they Xfinity caused to me.

The other issue is with the new iPhone 17 Pro max phones. The agent (I don't want to give his name here - but luckily I saved the conversation with him) offered me $400 promotional discount for each phone and I accepted it. But then after I received the first bill, I saw that the promotion was not applied to my account when he placed the order. Again for this issue, I chatted, called a lot of agents and spent many hours on the chat and hours to learn this issue. The agent that I talked to on the phone just blamed me that I approved the order without reading the terms. Actually, there is no term when you approve the order. It is just an email and after you approve it the terms automatically printed in the chat by the agent. The agent has already done many payment calculations to convince me to order these phones with this discount. Otherwise, I would by these phones from Apple Store with my Apple Card as well with the same payment plan without having this much headache. Now, I ended up having these phones without any promotional discount. There must be an open case in Xfinity's system for this as well, but I am not sure if they will resolve this. The first agent that I ordered these devices was a tru scammer. I have the full conversation with him and it can be seen in the system records as well. One of the arguments which the agents in my calls is that the lines were not upgraded to Unlimited Premium and this is the reason the promotion was not applied. But that's not correct. My bill shows clearly that the two lines are upgraded to Unlimited Premium. The agent was also told me that during the order, even I don't need to upgrade my lines to Premium to get this promotion and he can still give it to me.

So, when Xfinity agents offer something to you for FREE, think about it twice and decline it. Nothing is free. I was T-Mobile customer until the last March and I switch to Xfinity for getting better payment but I wish I didn't do it. I hope somebody from Xfinity management reads this entry and makes something for these issues.

I will write here again about the return result of the Apple watches.