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user_0912cc
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Wednesday, September 29th, 2021 10:08 AM

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XFi Pod

Every time I try to buy another XFi pod it says they are temporarily unavailable. When will they be back in stock??

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5 years ago

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CCSean1

New Problem Solver

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318 Messages

5 years ago

Hello @user_0912cc, thank you for taking the time to reach out to us on the forums I hope you are doing well! The xFi pods should be available for purchase online right now unless you have ordered 2 pods within a 30 day period as that is the limit. If this is not the case for you there must be an issue going on with the website during the purchase.

 

I would recommend trying to order on a different device or clearing your cache/cookies and see if that lets you place an order if you are under the 2 pod limit in a 30 day period. You can also purchase pods in our Xfinity service center or we can also set up an order for you to have them shipped as well.

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user_8a71a9

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1 Message

@XfinitySean I’m having the same problem trying to get second generation pods (“temporarily unavailable”).  After trying several devices, I called Xfinity.  They told me that there were plenty available in stores, but they had no way to ship them to me.  Any suggestions on how to get them shipped out?  Thanks.

5 years ago

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CCEthan

Official Employee

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1.4K Messages

Hi, @user_8a71a9. We can put in an order which will create a place in a queue for backorders. We can also do an account review to make sure you are getting the best deal! Can you direct message your name and address, please?

 

Make sure you are signed in.

1. In the top right corner, you'll see a little chat icon(direct message) near the bell icon. 2. Click the "New message" (pencil and paper) icon

2. Hit the compose button to the right of "conversations"

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I no longer work for Comcast.

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5 years ago

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EG

Expert

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118.2K Messages

5 years ago

@user_0912cc @XfinitySean The concern is not "accessibility / disability" related. Thread moved here to the proper help section

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