Xfi pod overheating

@XfinityRoberto​ why would I do that and the pod was out of warranty by one month. Also why would I purchase another pod and put life & property in harms way? Xfinity needs to address AND FIX the issue instead of posting these generic responses that do not help anyone!

Apologize for the inconvenience, we would like to help in the best way possible. If you do decide to proceed with the purchase we can assist via private message. 

@XfinityAshley​ why are you asking customers to spend another $120 instead of addressing & fixing the issue? Why would we purchase the same pod to ultimately have the same problem again & waste $120? Do better!

Hi there! If you are having issues, please create your own post. We will be happy to assist there. Thanks! 

@krissyk34​

I had four pods in my home. I kept on smelling burning plastic in my home and couldn't locate the smell. I had a tech at my home because we constantly loose service, he removed a Pod from an outlet to see if repositioning them would help and he almost dropped it because it was so hot. The outlet behind it was melting and was covered in soot and brown spots of melted plastic.

We called customer service and were told they could only replace two of the four Pods because two are no longer under warranty. I asked what about the damage to our home and I was told sorry we can't help you with that. I stopped in my local Xfinity store and they sent out a local representative who came to my home and took pictures, he told me they'd see what they could do.  The store and call center claimed that they never heard of this happening before. Radio silence since.

My families lives were put at risk with Xfinity's faulty equipment. This is  a class action lawsuit brewing. Wish I could attach photos of my outlets.

Yes. I’ve told everyone I know with Xfinity not to use the pods they have & definitely do not purchase any. It’s sad because I do need the additional coverage in my house!

I am sorry to hear about this issue you are seeing. Have your followed the link: https://www.xfinity.com/support/articles/return-exchange-xfi-pods to initiate a hardware warranty replacement? 

Folks are noticing the issue once the pods are out of warranty! This helps no one!

@XfinityDena​ All of the people reporting the problem noted their pods warranty had already expired. Maybe xfinity will do something about it when someone's house burns down??

@user_afab1a​ they have knowledge of it. The only way that they don’t is if they’re not notating customers accounts with the info. I almost hate I switched back to Xfinity. Their solution to me was to buy another pod. But now I’m seeing I’m not the only one with this issue & I will not be buying another one. I’m just glad I caught that it was overheating. I had it plugged in in my dining room which I don’t go in very much. They have to know they’re selling a defective product!