Wow

@XfinityRaul​ I spend 2 hrs on the phone with 5 people from your organization I'm not sure how much more I can take from the nonsense. 

Thank you for the update, user_ufni05! I am sorry to hear this issue is not resolved yet. I am glad that there is a visit set up to address this further. If your service is offline, we want to send an in-home technician. They can put up a temporary line or get someone out to fix that right away. An ECM ticket is entered instead if your service is working but a line needs to be repaired. I apologize that step was not taken the 1st time you reached out. Are you available before the 30th for a visit? I know another week is a long time and I understand your frustration with being unable to use the service. You can also check for sooner visit times in the Xfinity app. 

Our team would love the opportunity to further help. We are able to stay with you over time to ensure this is resolved. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Ray I don't need anyone to come in my house. I need them to go to the pole and connect the coax end back to the wire and crimp it on so it'll actually stay. Yes 6 more days when I was assured "Mr. Chad 24 hrs it'll be fixed no big deal." Trina today said the the In home guy will not be able to setup a temporary line due to it being on the power pole and then it'll be whatever time between the interior and guy who and set a ladder up and hopefully crimp the connection. I could understand if the line falling was somehow my fault but faulty installation followed by 4 days of the run around for you guys to tell me you need to check the modem before you fix the line is frankly absurd. 

I understand that you don't need anyone inside. I can put notes on the visit for what we need to address exactly if they are not there already but this is the correct path forward for this. Our ECM tickets for line repairs can take up to 21 days to complete which is why this type of visit gets set up instead. We would be happy to get your visit expedited and get your service back up and running. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

It's been expedited already. Or that's what they said you can't trust anything that your told. The fact that it takes 21 days for an installation error on your techs part is insane. And the information is what is gonna push me to go to AT&T and spend more for lesser Internet.

We do not want to see you leave, @user_ufni05. I understand needing this fixed right away. When a line repair ticket is put in, that is what can take 3 weeks. I haven't been able to check your account but by what you told us it sounds like that was the first step taken. Since your service is not working, we set up a visit instead to address this faster. Our goal is always to get your service back up and running as quickly as possible. If you change your mind and would like our assistance to stay with you throughout this process, feel free to send us a Direct Message.