Wow 2

Second time review. The level of incompetence at this company is astounding. I talked to supervisor agents multiple times to revolve the simple issues of an improperly installed overhead line leading to failure on the line which has been down now for 5 days. I was created a priority ECM told it would be fixed in 24 hrs. Then 24 more hrs. Today I finally got a hold of just a random agent who actually had a brain an understood things. She explained to me that no one followed up or checked on the ECM. So I'm at a loss for words cause I'm not sure how that can happen at a company as big as Xfinity. Trina the agent I was speaking about was actually really helpful she didn't fix any of my problems but she explained the short comings of everyone previously. The only thing she could do was schedule an appointment on 6/30 for someone to come check my modem to then have to tell Xfinity the line is down and needs to be connected to the pole. At this point I am leaving Xfinity for slower more expensive Internet due to their short comings but Trina is the only bright spot at this company.