Worst customer service.

I am a long time customer of COMCAST and Xfinity. In January 2024 I was told that if I switch my cell phone lines to Xfinity, I would get a $40 discount every month for 12 months to my cable and Internet service as a bundle special.

I called numerous times Talking to many different Customer-Service reps who switched me from one apartment to another apartment without anybody being able to do anything, Ispent tens of hours on the phone trying to get my discounts until this state still have not received them.

in early June, I spoke with someone at escalations, her name was Amaryllis, and she was from Boston, we spoke at length she said she found the all the information she needed, took screenshots and had all the evidence and proof that she indeed I was to have gotten a $40 per month credit for 12 months and that since we were already on the phone for two hours that I should hang up and she’d call me back in an hour or two. I never received any call back.

On July 7 I called again. Got someone else in escalation department whose name is [Edited: "Personal Information"] and she was from Savannah Georgia 

we spoke on the phone for quite some time she found all the same information. And promised me she take care of it, she said I was due of $480 credit but what would probably end up happening would be that I’d get $40 a month off for the next 12 months instead I told her I was OK with that, she gave me her personal number and assured me she should get the problem resolved within 24 to 48 hours. Her number was [Edited: "Personal Information"]. 
I waited three days and then called her number got voicemail and texted her. She did reply to my text that she would get back to me soon that she was in training, but she would take care of the matter. I texted her several times after that, and I have not received responses.

I don’t know what else to do. I spent tons of hours on the phone being shuttled from one customer service agent to another from one department to another no one claims it’s their responsibility when they do claim they know all the issues and have all the information they need that they take care of it and get back to me that doesn’t happen either.

[Edited: "Personal Information"] did give me a ticket number[Edited: "Personal Information"]. But I’ve not been able to hear anything from her since. I’m at my wits end. This is the best terrible incompetence and reach of contract because other than the discounts that were promised to me, I would not have switched.

PS: I was also promised a special promotion of two lines for $30 a month for 12 months. I did get that rate for one month every month after that I had to call and spend an hour or two on the phone with Customer-Service having them research with the promotion I was promised before getting the $30 discount finally added to my account, this has to happen each and every month.