Visitor
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2 Messages
Wireless Xfinity Box Issues
My wireless box image freezes about every 25 minutes for 30 seconds. Started to occur about 3 days ago. I checked all the connections and they are good. Ran a system restart and refresh and still is occurring. Went to Xfinity outage map and there are no issues showing. Very frustrating. Not sure what to do next?
Accepted Solution
user_a7a66e
Visitor
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2 Messages
2 years ago
I elevated the cable box off the ground a couple of feet and that seems to have worked. Just curious why it happened out of the blue. Anyhow thank you. 👍
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MNtundraRET
Gold Problem Solver
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5.9K Messages
2 years ago
I moved your post to the Customer Service forum for help.
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CCTimothyA
Problem Solver
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785 Messages
2 years ago
@user_a7a66e Thank you for reaching out and bring this to our attention . I can understand how this is frustrating. Is your modem in an open area so that the signal is not being blocked?
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