Visitor
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2 Messages
WiFi address moved too early
I got a text that said my router was delivered, but it was sent too early and I had not moved to the new location it was sent to and the router box is no longer there. I also wanted a couple more days of internet at my current location [Edited: Personal Information]. I’m looking to change my internet back to the [Edited: Personal Information] location for 2 days. We have a router from our previous accounts. Can I keep using this box
user_f485d3
Visitor
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2 Messages
9 days ago
Exact situation I’m in. Has it been resolved?
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EG
Expert
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119.9K Messages
9 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinM
Official Employee
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949 Messages
9 days ago
Greetings @user_f485d3,
Thanks for making us fully aware of your current situation. We would be more than happy to help here! As long as your current modem is not end of life we should be able to get you activated at your current address. We'll then focus on the next best path to help you get set up for your move. Please keep in mind that you are currently posting on the public forum, and we ask that you please refrain from sharing personal information here as it is a violation of the Xfinity Forum Guidelines. Most importantly, your account and personal security are important to us. With that being said let's move to our secure direct message channel so that we may locate your account to get you up and running. Please send our team a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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