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Tatyana1
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Articulate

Contributor

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148 Messages

Thursday, October 28th, 2021 5:50 AM

Closed

Why is it so hard to reach a live agent?

Whenever I call 1800 XFINITY I have a very hard time reaching a live agent, whether its billing or tech support. Does anyone know a direct line to reach live costumer support? I don't have any issues right now but in case I do need to speak with someone what is the best number to call and what option to choose? 

Thanks

Question

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Updated 

3 years ago

20.2K

9

Was this helpful?

XfinityJorge

Official Employee

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1.8K Messages

3 years ago

Hello there @Tatyana1 thank you so much for contacting our Xfinity Support Team via Forums. You came to the right place for help and we are always here to assist you if you have any issues. Over this platform, we can help you with all of the concerns you mentioned and much more! 

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Tatyana1

Contributor

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148 Messages

3 years ago

          @EG            I don't have any concerns now and no issues, but when I did I couldn't reach live agent. So what is the best phone number to call Cause when I call 1800 XFINITY its impossible to reach live representative. Again I don't have any issues now I'm just asking for the future. 

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EG

Expert

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108K Messages

3 years ago

It's best to post here for help !!!

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Tatyana1

Contributor

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148 Messages

3 years ago

@EG  

But here they don't have access to my account or billing info or my router.

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CCTambrey

Gold Problem Solver

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3.4K Messages

Hey, @Tatyana1!

We are actually all live agents here with access to all your account/service info and much more so that we can assist with any issue you are having. 

Whether it's billing, service plans, troubleshooting, general concerns, and questions, etc, you can get help for it all here! 

 

You just need to make a post on the appropriate board for your issue and if it's not something the community can help you with, one of our official employees can lend a hand!

I no longer work for Comcast.

3 years ago

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EG

Expert

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108K Messages

@Tatyana1

Sure they do. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

0

user_bd5094

Visitor

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4 Messages

3 years ago

The biggest issue with making contact is that the TV screen states to go to a web page to see what the problem is.  How can you do that with no Internet????  The message should be changed to call a specific number.

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Tatyana1

Contributor

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148 Messages

3 years ago

@EG  So 1800 XFINITY is not longer the real number?

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CCDaryl

Problem Solver

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828 Messages

The number to Xfinity is 800 Xfinity (800-934-6489). It is automated system, but follow the prompts according to what you need assistance with. There is an option to reach a live representative according to what you need help with, as long as it is within business hours 8am-9pm. 

I no longer work for Comcast.

3 years ago

0

user_935bf6

Visitor

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1 Message

I have tried all the prompts from bill dispute to tech support. They want to send text messages which I can not see or online and I never get a live chat. I just spent another hour today with no success

3 years ago

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XfinityRyanE

Official Employee

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1.1K Messages

Hello @user_935bf6, thanks for reaching out for help. I'm sorry to hear that you are having trouble getting in contact with someone and we are here to help. If 1-800-Xfinity is not working, you can also try 1-800-266-2278 (1800 Comcast) to reach someone by phone. 

If you follow this link: Xfinity Customer Service - Contact Us, you will also find ways to speak with some via live chat, links to Facebook, Twitter, Reddit, and our forum here. 

If you would like us to assist here, please create a new post and include as much detail as possible that pertains to your issue. Our entire community is available to you at all times to ensure you get the help you need. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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Tatyana1

Contributor

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148 Messages

3 years ago

@EG  So only those that work for Xfinity have access to my account here or other people as well? Like for example you don't work for Comcast do they still let you access my account?

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XfinityChristina

Official Employee

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923 Messages

@Tatyana1. Only Comcast employees will have access to account information, and that is when you specifically send us a direct message and provide us with the necessary information. Otherwise, we can provide general information publicly, like troubleshooting steps for instance. I hope this helps clarify things for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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crwildstar

Visitor

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2 Messages

3 years ago

No one actually answered my question on here and no way to reach a live agent either.  Prices keep increasing and service exponentially getting worse.  

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XfinityKassie

Official Employee

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1.5K Messages

@crwildstarThank you for reaching back out this morning. I want to make sure you get the support you need in order to get all of your issues resolved today. I did receive your message yesterday, and sent some information over on recovering your emails,my reply. I'm here to help you in any way I can to get you squared away. Once we get your email issue resolved, I would be delighted to an account review of your pricing and services. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

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