Visitor
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1 Message
Why did my bill go up but I keep the same service
To Whom It May Concern,
I am writing to express my extreme dissatisfaction and considerable frustration regarding the recent notification of an increase to my Xfinity bill, despite absolutely no change in my current services. This recurring pattern of price hikes, forcing me to repeatedly engage in protracted battles to maintain a reasonable rate every few years, is utterly unacceptable and frankly, insulting.
My attempts to address this issue with your chat agents have been consistently unproductive and deeply irritating. Instead of providing the assistance I require, they routinely attempt to upsell me on services I neither want nor need. This is a profound misallocation of my time and demonstrates a blatant disregard for my stated intent: to secure the same, or ideally better, service at a price consistent with what I've previously paid.
It is incomprehensible to me how Xfinity purports to value its "loyal" customers when our bills are systematically inflated to exceed what new customers pay for identical services. This practice feels less like a business strategy and more like a deliberate tactic to entice new subscribers with false promises, only to incrementally exploit long-standing customers through relentless price escalations.
XfinityAirelle
Official Employee
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3.1K Messages
9 months ago
Thank you for taking the time to share your concerns — we hear your frustration, and we understand why this situation feels incredibly unfair.
We know it’s exhausting to have to reach out just to keep your bill in check, especially when nothing about your service has changed. That shouldn’t be the experience for a long-time customer, and we’re sorry that your recent interactions left you feeling unheard and pressured rather than supported.
Our goal is never to upsell or waste your time — it’s to help you find a plan that fits your needs and budget. You’re absolutely right that loyalty should be met with transparency and respect, not a constant uphill battle to maintain reasonable pricing. While promotional offers for new customers are a standard part of how service providers operate, we agree that there should also be meaningful options available for loyal customers like you.
We’d really like the chance to take another look at your account and see what we can do to bring your monthly rate back in line without adding anything you don’t want.
Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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