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user_0wrw4k
1st Topic

Visitor

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2 Messages

Monday, June 8th, 2026 7:25 PM

Was on the phone for two hours

Added WiFi to my grandma house for her drove 2 hours to her house they said it was added went by her house to get the box they said it wasn't put in she to old to bring up here that's why we did it over the phone now they don't want to answer the [Edited: "Profanity"] phone they wasted my time and two hours of my time answer your [Edited: "Profanity"] phones [Edited: "Inflammatory"]

Question

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Updated 

2 hours ago

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XfinityCliff

Official Employee

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292 Messages

2 hours ago

Hello @user_0wrw4k and thank you for reaching out on our Xfinity Community forums.  We'd be happy to assist!  

Please send us a direct message* with your full name and service address for the location you have concerns with.  Once we have you verified on the account we can assist you with adding or activating equipment.  

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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