Very displeased

Hi @Figueroaj21,

Thank you for visiting our Xfinity Community Forums support. Please provide us with a brief explanation of your experience so we can best assist. As a first time user, we also recommend visiting our Xfinity Forum Guidelines page for further information. 

@XfinityDemitrius​ When I joined xfinity, I was given my statement for a specific price--with no mention of contract obligations--for a specific speed. when i went to pick up my equipment, my price no longer reflected what I was told. I mentioned it but was running late and the person at the store said that "that promotion" ended earlier in the week...although i had already had a statement detailing that was my price and promotion. I spent over an hour on the phone the first night with someone trying to get my issue resolved and was met with push back, complete and utter rudeness, unwilling to allow me to speak with anyone else and flat out lied to me. he had me sign another statement/contract "fixing" my issue and would not tell me any details. I found out his "fix" was to end up changing my plan to half of what I initially ordered in the first place. Oddly enough, the plan never actually changed and neither did my price point. I've contacted chat support multiple times after this, with one unwilling to help me or even try to listen to what my issue was, and the other promising a supervisor would reach out within 15 minutes-no one ever reached out. I called support again, and once more the employee was rude and actually told me he had no history of my calling previously or about any contracts I signed except for the initial one--the wrong one. I have email and screen capture evidence of my conversations along with the statements/contracts I was supposed to be under--I was promised a call back from a supervisor from him as well--never received a call. At this point with how poorly i've been treated and lied to about the service i'd be receiving, i'm contemplating just canceling the service--but i'd love to actually speak to someone who is willing and wants to help me, because thus far i've only been met with terrible service.

thanks..

Thank you for all those details. I can understand the concerns when you are advised of one plan, and find out it is not what you were expecting. I apologize for any miscommunication, and we are happy you came here for support. At your leisure send over a direct message to get started. 

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Thank you, I will get that sent over by tonight. I appreciate that

Sounds good, @Figueroaj21, and thank you!