Hi there, @user_50cvk6. Thanks for reaching out to us here on the Community Forum. If you are on a seasonal hold, then the service should come back on the date you specified. If you are unsure of that date, it should be located on the confirmation email you received when you started the hold.
Greetings @user_84f037, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear that you are having issues with the seasonal convenience plan, but you have come to the right place for assistance. The website to set up or remove the plan can be found here.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityFrank
Official Employee
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2.5K Messages
3 months ago
Hi there, @user_50cvk6. Thanks for reaching out to us here on the Community Forum. If you are on a seasonal hold, then the service should come back on the date you specified. If you are unsure of that date, it should be located on the confirmation email you received when you started the hold.
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user_84f037
Visitor
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1 Message
2 hours ago
I find navigating thru this program to change my return date from a vacation hold very, very difficult.
As a person who uses a computer as little as possible, I have no idea how to make the changes I need to.
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