UPS return label needed

@XfinityFrank​

Hello,

Thank you for responding. I am not able to take it to a store. Over the last two weeks I've spoken with 3 reps, chatted with 4, and informed all of them that I have significant physical limitations and that I don’t drive. One rep said that the UPS label and/or pick up return process doesn’t exist and “Don’t you have a friend that will take it to the store?”

When Xfiniti offers an alternative means for return you should make it actually accessible, not tell me to get someone else to do it for me.

I’ve been redirected to the page that doesn’t work through email, text, and voice calls. I talked to a rep yesterday evening who said someone would call me to resolve this and no one has.  He also said he put a ticket in to have the software fixed on the returns page and that I should sign in and refresh it and it would show my devices and it has not. That doesn’t even make sense unless everyone trying to return devices has had the same problem.

I have tried the Xfiniti returns process every day, but there are still no devices listed to select, I’ve contacted Xfiniti nearly every day to get this resolved and the only address I have to send this stuff to I can’t use. Despite this heap of communication, yesterday I found a “this is an attempt to collect a debt” notice and a $250 charge on my account that I can’t access because I am no longer a customer. I can only pay this fee which I am definitely not paying.

Tell me what to do to:

Get the equipment picked up

Get this fee off of my account

@user_af93f8 I apologize that this has been an ongoing issue for you. You can take the equipment to a local UPS store as well, and they would be happy to ship the equipment back to us free of charge. Do you have a UPS store in your area you would be able to take the equipment to? 

sorry, I didn't think I would have to clarify that I am unable to go to a UPS site for the same reasons I am unable to go to a store, stated above: I have significant physical limitations and that I don’t drive.  

I am not able to take it anywhere. 

I want to schedule a UPS pick up as an alternative 

Your returns page does not list any of my devices, so I can't get past  "Please select a device" 

I want to return the stuff and I want the charge off of my account

How can I do that?

@user_af93f8 I apologize and appreciate you confirming. I would be happy to help you with getting this resolved with you. Please send us a Direct Message with your full name and your full address.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

@user_1n4dvi Thanks for reaching out, we should be able to help get a label out to you. Please send us a direct message. 

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it