Hey there, @oregonducks444 thanks for reaching out through Xfinity Forums. We would be happy to help you with getting a new modem and ensuring that your equipment is the best for your usage. Can you please send us a Direct Message with your full name and address?
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Accepted Solution
EG
Expert
•
111.4K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
CCAntoine
Retired Employee
•
1.4K Messages
2 years ago
Thanks for reaching out,user_a1z4pc! You can pick one up at an Xfinity Store or we can have one shipped to you.
2