1 Message

Tue, Sep 21, 2021 5:16 PM

Upgrade to a 4K box

I need to upgrade my main tv box to 4k but my local xfinity shops don't have any. Why cant they just ship one to my house so I can upgrade?

Accepted Solution




4.6K Messages

1 m ago

I moved your post to Customer Service forum so they can handle this for you.

Accepted Solution

Official Employee


220 Messages

1 m ago

Hello @Mrjt, I know how important it is to get a new 4k box shipped out. Local service centers do not carry these at this time but I can ship one out to you!  Can you private message me your address and name? 


To send the requested information:


  • Click "Sign In" if necessary


  • Click the "Peer to peer chat" icon or https://comca.st/3hO8hGc


  • Click the "New message" (pencil and paper) icon


  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support"


      there. As you are typing a drop-down list appears.


  • Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line.


  • Type your message in the text area near the bottom of the window


  • Press Enter to send it

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