Upgrade to a 4K box

I moved your post to Customer Service forum so they can handle this for you.

Hello @Mrjt, I know how important it is to get a new 4k box shipped out. Local service centers do not carry these at this time but I can ship one out to you!  Can you private message me your address and name? 

To send the requested information:

  • Click "Sign In" if necessary

  • Click the "Peer to peer chat" icon or https://comca.st/3hO8hGc

  • Click the "New message" (pencil and paper) icon

  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support"

      there. As you are typing a drop-down list appears.

  • Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line.

  • Type your message in the text area near the bottom of the window

  • Press Enter to send it