Hey @user_8e1mee ,Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your modem. I would be more than happy to offer my assistance looking into this further to see if the account meets the qualifications. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message": Click "Sign In" if necessary • Click the "Direct Message chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
Hello @LFMOLINA54, you have come to the right place for information on the XB10. The XB10 is currently only available to customers that are receiving our FDX services formerly known as x-class. This service provides symmetrical speeds using Docsis 4.0 technology. You can simply check the offered speeds in your area by visiting xfinity.com/labels. If your upload speeds match your download speeds then you may be eligible for an XB10 or XER10 based on your selected speed tier. Please circle back to let us know the results of your research. 😃
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJanelle
Official Employee
•
2.1K Messages
2 months ago
Hey @user_8e1mee ,Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your modem. I would be more than happy to offer my assistance looking into this further to see if the account meets the qualifications. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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