Visitor
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1 Message
Unlimited Internet yet received an email
I dont understand why my plan says I have unlimited internet yet, I got an email indicating that I am close to the cap? This seems odd. Can someone help please
Visitor
•
1 Message
I dont understand why my plan says I have unlimited internet yet, I got an email indicating that I am close to the cap? This seems odd. Can someone help please
Official Solution
XfinityAirelle
Official Employee
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2.8K Messages
3 days ago
@user_qmvgd5 Thanks for working with us. After taking a look at you're account, we were able to confirm you do indeed have unlimited data and the email you received was sent in error. In the event you have concerns in the future, we ask that you please create a new post. We hope you have a great day and take care!
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EG
Expert
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112.2K Messages
3 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityArmand
Official Employee
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2.3K Messages
3 days ago
Thank you so much for taking the time to reach out to Xfinity Support @user_qmvgd5! We're so glad to hear from you and want to assist in any way that we can with addressing your data usage concerns. No worries! You have reached out to the best team to assist with getting things squared away. So that we can get started, please feel free to shoot us a private message with your details. That way we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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