Mountain_Kev's profile

Regular Visitor

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1 Message

Sun, Sep 27, 2020 12:00 PM

Unlimited Data option Temporarily Unavailable?

I've been going over my 1.2 TB usage plan and getting emails from Comcast about it and suggesting I sign up for their $30 unlimited option. However, whenever I try it says the plan is temporarily unavailable.

 

I've seen posts by @ComcastJoe saying to PM him but I can't figure out how to private message someone (I don't see any options for that on his info page).

 

So either help on how to PM or help getting signed up for unlimited would be greatly appreciated as I forsee going over my limit for the forseeable future and really don't want to get hit with an additional $100/mo bill!


Cheers,
Kevin

Responses

Accepted Solution

Official Employee

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3K Messages

1 y ago

I'm glad I was able to assist you in getting the unlimited data on your account, @Mountain_Kev. If you ever need further assistance don't hesitate to reach out to us.

Visitor

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1 Message

@ComcastMichaelI also cannot get unlimited data. How can I get this added?

Official Employee

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308 Messages

Hello, I'll be glad to provide you additional assistance. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your message. Please add your first and last name to help us locate your account. Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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New Poster

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1 Message

1 y ago

Exact same problem.  It's apparently been this way for months, judging from a quick search.

 

Just looking to add the $30/month unlimited data option.

 

@ComcastJoeTru can you please help?

 

Marc

New Poster

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1 Message

1 y ago

I've also got the same issue, would greatly appreciate some help with this! Just changed my plan to higher speeds, my Unlimited Data add-on was removed from my account during that change (not by me), and now it says the service is Temporarily Unavailable for purchase. I'd very much like to keep paying monthly for unlimited. 

@ComcastJoe Any fix for this?

Again

Expert

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26.5K Messages

1 y ago

 


@Mountain_Kev wrote:

I've been going over my 1.2 TB usage plan and getting emails from Comcast about it and suggesting I sign up for their $30 unlimited option. However, whenever I try it says the plan is temporarily unavailable.

 

I've seen posts by @ComcastJoe saying to PM him but I can't figure out how to private message someone (I don't see any options for that on his info page).

 

So either help on how to PM or help getting signed up for unlimited would be greatly appreciated as I forsee going over my limit for the forseeable future and really don't want to get hit with an additional $100/mo bill!


Cheers,
Kevin


@Mountain_Kev 

@shoemak4 

@marc3d 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

Official Employee

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3K Messages

1 y ago

Greetings, all! I appreciate you taking the time to reach out to us here on the forums. I hope you all are having an amazing day! I apologize to hear of the issues you're running into with trying to add the unlimited data option to your packages. I can certainly make sure they are being added. Can you please send me a DM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

Visitor

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7 Messages

7 m ago

I don't see a 'Send a Message' option on your account page but I am also looking assistance in adding the unlimited plan to my account.

XfinityJoeB

Official Employee

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6.9K Messages

Hi grayhammond. Typically, we ask that you create a new post, so that the proper support ticket can be created in our system. 

 

I can help review your account and assist with the Unlimited Data https://comca.st/2QCwkwY we can assist you, please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of the forums page. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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7 Messages

7 m ago

I don't have a chat icon at the top of my page. Just a notifs icon and the icon for my account.

XfinityJoeB

Official Employee

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6.9K Messages

Can you please try to navigate back to the Forums home page and refresh? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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7 Messages

7 m ago

Tried that. No luck. Verified my account from the email link. Even tried toggling the opt-out of DM option in my profile settings, but it seems like my account still isn't allowing DMs.

Official Employee

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369 Messages

Ok shoot sorry to hear this! Can you try creating a new post on it's own thread and see if the chat icon appears for you at the top right of our page? Thanks again for your continued patience throughout this process. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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7 Messages

7 m ago

Sure. I'll try that.

Official Employee

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369 Messages

Sounds good! Please keep us updated on the status. Our Digital Care Team is here to support you 24/7 and will be standing by! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

5 m ago

I'm having the same issue.  I click to add the unlimited data option to my account, it says that it's adding it but then I get the following message:

Official Employee

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424 Messages

Hello, @, how is your Friday going? I hope all is well and you have some fun things planned for this weekend! Sorry about the trouble trying to get unlimited data added. That is weird you're getting the "Temporarily Unavailable" message. A few things come to mind. One, maybe there's a system issue causing a headache or maybe your market is not charging for data usage currently. If you can send a private message with your name and service address I can help. Click on the little chat message bubble icon in the upper right and send a private chat to "Xfinity Support." I promise we will get this all worked out :) 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

5 m ago

I am also getting this error message. From various other comments throughout the forum, it seems to be an issue which needs to be fixed on your side. <shrug>

I have joined the forums, I have clicked on your profile, but I see no "Send Message" available. Do you need to respond to me before that option appears?

I too want unlimited data.

Official Employee

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340 Messages

I apologize for any confusion, we would need for you to send a message to our 'Xfinity Support" handle, not our individual usernames. This can be done through the chat feature at the top of the page. Here are the steps to follow: 

 

1. In the top right corner, you'll see a little chat icon. Click this "Peer to peer chat" icon or follow  https://comca.st/33K74s5
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

Okay. No one is responding. 

Visitor

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1 Message

3 m ago

I'm also having trouble getting this added.

Visitor

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2 Messages

2 m ago

I'm also having trouble adding this to my account. 

Visitor

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1 Message

2 m ago

I had this issue a few months ago and, after dealing with phone support, got them to add it.  It showed up as xfi complete along with tv service which is not something I wanted.  However, I accepted it because at least the unlimited data plan was finally there and everything seemed fine until yesterday when I received an e-mail notifying me that I was near the 1.2 TB cap.  I checked my services and sure enough the tv/xfi complete service was gone without any notice to myself. 

Once again, I tried to add the data plan through the website only to find the same temporarily unavailable error from before.  Am I going to have to call customer service every other month to maintain the unlimited data plan I should be able to simply add to my service without all this hassle?

It seems that Comcast is less interested when I'm trying to give them money for the service I want and is much more interested in stealing it from me with overage charges. 

Official Employee

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2.8K Messages

MrLander and MahdOne ~ each of you are welcome to send us a direct message as well (following the instructions above) and we will be glad to help each of you out. Thank you so much!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

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344 Messages

I appreciate your time and am glad we could get unlimited added for you. Reach out if you need anything else! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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