Mountain_Kev's profile

Regular Visitor

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1 Message

Sun, Sep 27, 2020 12:00 PM

Unlimited Data option Temporarily Unavailable?

I've been going over my 1.2 TB usage plan and getting emails from Comcast about it and suggesting I sign up for their $30 unlimited option. However, whenever I try it says the plan is temporarily unavailable.

 

I've seen posts by @ComcastJoe saying to PM him but I can't figure out how to private message someone (I don't see any options for that on his info page).

 

So either help on how to PM or help getting signed up for unlimited would be greatly appreciated as I forsee going over my limit for the forseeable future and really don't want to get hit with an additional $100/mo bill!


Cheers,
Kevin

Responses

Accepted Solution

ComcastMichael

Official Employee

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2.9K Messages

7 m ago

I'm glad I was able to assist you in getting the unlimited data on your account, @Mountain_Kev. If you ever need further assistance don't hesitate to reach out to us.

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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1 Message

8 m ago

Exact same problem.  It's apparently been this way for months, judging from a quick search.

 

Just looking to add the $30/month unlimited data option.

 

@ComcastJoeTru can you please help?

 

Marc

New Poster

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1 Message

8 m ago

I've also got the same issue, would greatly appreciate some help with this! Just changed my plan to higher speeds, my Unlimited Data add-on was removed from my account during that change (not by me), and now it says the service is Temporarily Unavailable for purchase. I'd very much like to keep paying monthly for unlimited. 

@ComcastJoe Any fix for this?

Again

Expert

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25.5K Messages

7 m ago

 


@Mountain_Kev wrote:

I've been going over my 1.2 TB usage plan and getting emails from Comcast about it and suggesting I sign up for their $30 unlimited option. However, whenever I try it says the plan is temporarily unavailable.

 

I've seen posts by @ComcastJoe saying to PM him but I can't figure out how to private message someone (I don't see any options for that on his info page).

 

So either help on how to PM or help getting signed up for unlimited would be greatly appreciated as I forsee going over my limit for the forseeable future and really don't want to get hit with an additional $100/mo bill!


Cheers,
Kevin


@Mountain_Kev 

@shoemak4 

@marc3d 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Official Employee

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2.9K Messages

7 m ago

Greetings, all! I appreciate you taking the time to reach out to us here on the forums. I hope you all are having an amazing day! I apologize to hear of the issues you're running into with trying to add the unlimited data option to your packages. I can certainly make sure they are being added. Can you please send me a DM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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7 Messages

2 m ago

I don't see a 'Send a Message' option on your account page but I am also looking assistance in adding the unlimited plan to my account.

Official Employee

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6.7K Messages

Hi grayhammond. Typically, we ask that you create a new post, so that the proper support ticket can be created in our system. 

 

I can help review your account and assist with the Unlimited Data https://comca.st/2QCwkwY we can assist you, please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of the forums page. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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7 Messages

2 m ago

I don't have a chat icon at the top of my page. Just a notifs icon and the icon for my account.

Official Employee

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6.7K Messages

Can you please try to navigate back to the Forums home page and refresh? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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7 Messages

2 m ago

Tried that. No luck. Verified my account from the email link. Even tried toggling the opt-out of DM option in my profile settings, but it seems like my account still isn't allowing DMs.

Official Employee

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255 Messages

Ok shoot sorry to hear this! Can you try creating a new post on it's own thread and see if the chat icon appears for you at the top right of our page? Thanks again for your continued patience throughout this process. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Visitor

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7 Messages

2 m ago

Sure. I'll try that.

Official Employee

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255 Messages

Sounds good! Please keep us updated on the status. Our Digital Care Team is here to support you 24/7 and will be standing by! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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1 Message

5 d ago

I'm having the same issue.  I click to add the unlimited data option to my account, it says that it's adding it but then I get the following message:

Official Employee

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300 Messages

Hello, @, how is your Friday going? I hope all is well and you have some fun things planned for this weekend! Sorry about the trouble trying to get unlimited data added. That is weird you're getting the "Temporarily Unavailable" message. A few things come to mind. One, maybe there's a system issue causing a headache or maybe your market is not charging for data usage currently. If you can send a private message with your name and service address I can help. Click on the little chat message bubble icon in the upper right and send a private chat to "Xfinity Support." I promise we will get this all worked out :) 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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