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user_8rm8w2
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Monday, February 19th, 2024 2:06 AM

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unclaim / reverse free indoor camera reward claim

I would like to unclaim / reverse this reward claim today -

"Just purchased Internet? Get your free Indoor Camera!
Xfinity Indoor Camera offer"

The terms and conditions did not show up until I claimed the reward.  It's not actually free as advised and I would need to keep the service for the next 2 year otherwise I would be charged.   Xfinity rewards had worked fine for me so far, I could not believe even rewards claim can be such tricky.  I have tried going to chat to cancel this reward, it kept looping me to rewards FAQ page.   Rewards help request page keeps returning error also.  I hope someone can help over here.   Please help canceling this reward claim for me.

Question

 • 

Updated 

1 year ago

 • Edited

172

1

XfinityJohnG

Official Employee

 • 

1.7K Messages

1 year ago

Thank you for reaching out to us here @user_8rm8w2. I will b happy to look into any rewards claim from here for you. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

7

0

user_8rm8w2

4 Messages

@XfinityJohnG Thanks for your reply.  I have sent direct messages to "Xfinity Support"

(edited)

1 year ago

0

user_iuadqi

1 Message

@XfinityJohnG​ I need help with this issue too. This is a scam.

1 year ago

XfinityPeterH

Official Employee

 • 

1.8K Messages

@user_iuadqi we are happy to help you with your account. In the future please submit your own post. Once you have your post public we will be able to properly help you. Since we are connected you can feel free to send us a direct message with your full name and complete address:

(Full credit to @BruceW for this excellent explanation!) 


"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:


 • Click "Sign In" if necessary


 • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging


 • Click the "New message" (pencil and paper) icon


 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there


 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list


 •  - An "Xfinity Support" graphic replaces the "To:" line


 • Type your message in the text area near the bottom of the window


 • Press Enter to send it


See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_8rm8w2

4 Messages

It has been a week now.  Any update about case number [Edited: Personal Information] for canceling indoor camera reward claim?

(edited)

1 year ago

0

XfinityDemitrius

Official Employee

 • 

1.8K Messages

Hey @user_8rm8w2, We responded to your live chat, but have not received a reply. Could you please send us a reply so we can begin looking into the account and request? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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