Hello @mindym , and thank you for reaching out to us here on the Digital care team today about your service change. I would be happy to look into this matter, and help in any way I can.
Can you send us a private message with your full name, name of account holder (if different), and service address?
To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!
I am not getting any help. They do not understand that I did not agree to make a change. I am seeing that channels are missing and that my phone number has been canceled
Same thing happened to me. Recently, when I discovered my phone line dead -- I realized that my plan was changed to a more expensive plan substituted without any request or authorization! I assumed it was an error. A month of calls and NO RESOLUTION - Xfinity keeps promising to fix and we get passed around from office to office with no resolution at all. In the meantime, no home phone number - unsafe! Rate increased due to new unauthorized/unrequested change in plan (as opposed to the small rate increases); NO NOTICE whatsoever; phone number cancelled and Netflix cancelled. This is an Xfinity scam to make $. I am reporting this fraudulent Xfinity business scam to the Massachusetts regulatory agency (MA Department of Telecomm and Cable) and Solve it 7. Shame on you, Xfinity!
Hello @user_aa5b03! We take the security of your account and information very seriously. We're happy to look into this for you. Could you please send our team a direct message with your full name and full address?
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
Hello @user_b991c4! I sincedrely regret hearing about thie issues you've experienced. We take the security of your account very seriously and will be happy to look into this for you. Could you please send our team a direct message with your full name and full address?
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
XfinityEricB
Official Employee
•
2.2K Messages
3 years ago
Hello @mindym , and thank you for reaching out to us here on the Digital care team today about your service change. I would be happy to look into this matter, and help in any way I can.
Can you send us a private message with your full name, name of account holder (if different), and service address?
To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!
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mindym
New Poster
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5 Messages
3 years ago
I am not getting any help. They do not understand that I did not agree to make a change. I am seeing that channels are missing and that my phone number has been canceled
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mindym
New Poster
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5 Messages
3 years ago
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user_aa5b03
Visitor
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1 Message
2 years ago
Same thing happened to me. Recently, when I discovered my phone line dead -- I realized that my plan was changed to a more expensive plan substituted without any request or authorization! I assumed it was an error. A month of calls and NO RESOLUTION - Xfinity keeps promising to fix and we get passed around from office to office with no resolution at all. In the meantime, no home phone number - unsafe! Rate increased due to new unauthorized/unrequested change in plan (as opposed to the small rate increases); NO NOTICE whatsoever; phone number cancelled and Netflix cancelled. This is an Xfinity scam to make $. I am reporting this fraudulent Xfinity business scam to the Massachusetts regulatory agency (MA Department of Telecomm and Cable) and Solve it 7. Shame on you, Xfinity!
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user_b991c4
Visitor
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1 Message
2 years ago
Hello,
I am in Massachusetts and the same thing happened to me.
I called and got a great plan with expanded basic and internet.
Two months later, it was cancelled and Triple Play added.
I did not want Triple Play because I don't want a landline as I am hard of hearing and can't use a landline.
Xfinity claims that I authorized - never happened! sometimes they say it was by email, today the say they texted.
I have been calling for 2 mos and told that a plan without a phone line would cost more - ??!!
Tonight, retention quoted me a price for basic cable (only 35 channels) and internet for $20 less than I am paying now.
So my agreed upon plan was $49.99 per month with 125 channels and internet.
Xfinity changes it to Triple Play for $119 per month
Tonight's offer was for $102 per month for 35 channels and internet.
Will reach out to MA regulatory agency as well. May call MCAD too.
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