Unable to turn on Bridge Mode

I'm trying to turn on Xfinity Bridge mode for my Xfinity Gateway and the option is not able to be selected at http://10.0.0.1/at_a_glance.jst

There are no options for enabling bridge mode at the above URL. Any tips to be able to turn this on so I can use my own router?

Responses

Oldest First

Selected Oldest First

XfinityEricB

Official Employee

•

3K Messages

13 hours ago

user_ahnxzh To confirm, when you put in 10.0.0.1 to access the admin portal of the gateway it doesn't list an option on the bottom that says "manage WiFi settings" that you can click?

4

0

XfinityMarshante

Official Employee

•

869 Messages

Hello @user_mo59br, thank you for your comment. Sorry you’re running into this, especially after following the guide step‑by‑step and still not seeing the Bridge Mode toggle. Can you share the gateway model (e.g., XB6/XB7/XB8) that you have?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

7 hours ago

0

U

user_mo59br

Visitor

•

2 Messages

I have an XB6 in my home.

Like

Reply

4 hours ago

0

XfinityMarshante

Official Employee

•

869 Messages

@user_mo59br, do you have active Xfinity Wi-Fi extenders in the home? If so, you won't be able to enable bridge mode. Do you have advanced security enabled on the Xfinity gateway?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

3 hours ago

0

Customer Service

user_ahnxzh

Unable to turn on Bridge Mode

XfinityEricB

XfinityMarshante

user_mo59br

XfinityMarshante

New to the Community?