Skip to main content

  • Home

  • Getting Started

    • Offers

3
3rianh
1st Reply
1st Topic
1st Like

4 Messages

Sunday, June 16th, 2024 9:33 PM

Unable to claim wifi boost pods

I recently received an email that said I qualified to redeem a free Wifi boost pod for my home, but when I went to redeem it through the link in the email, It says " Sorry you are not eligible for this offer". Anyone else have this issue and how did you resolve it?

Question

 • 

Updated 

4 months ago

77

1

Was this helpful?

XfinityTony

Official Employee

 • 

999 Messages

5 months ago

@3rianh We will have to look at this one behind the scenes to see what happened. Please, send a DM to Xfinity Support with your full name and address. See you there!

 

Here are the detailed steps to direct message us:

 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

(edited)

12

3rianh

4 Messages

Hi Tony, please see the screenshot below for the email I received on June 12th.

Like

Reply

5 months ago

0

XfinityTony

Official Employee

 • 

999 Messages

Thank you for posting this!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

5 months ago

0

JohnnyP0818

New Poster

 • 

9 Messages

Hello,

I came to complain about this exact thing.  Very misleading and quite frankly, a waste of time!






(edited)

Like

Reply

5 months ago

0

XfinityDemitrius

Official Employee

 • 

1.3K Messages

Hey @JohnnyP0818, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the WiFi Boost Pod redemption process. I would be more than happy to offer my assistance looking into this further for you. Are you verifying that you are signing in to your primary Xfinity ID after clicking on the redemption link? Our WiFi Boost Pod works with our Xfinity Gateway to extend your WiFi network, and help eliminate deadspots for more consistent coverage to keep you seamlessly connected throughout your home. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

5 months ago

0

JohnnyP0818

New Poster

 • 

9 Messages

Hi Demitrius,

Your prompt response is appreciated.  I only have one Xfinity ID and even signed into my account before clicking the link.  There is a loading screen that says looking into pricing, availability, and account details but the final response is always that I'm not eligible.  If I'm truly not eligible, I would prefer to not receive the communication in the first place.

(edited)

Like

Reply

5 months ago

0

forum icon

New to the Community?

Start Here