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user_wmyj9k
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2 Messages

Wednesday, October 29th, 2025 9:58 PM

Unable to activate Peacock. No button or option to activate even after navigating to link in email sent by Xfinity for Peacock activation.

Hi,

I am on Gigabit speed internet plan. I tried to navigate to https://customer.xfinity.com/activate-peacock or https://xfinity.com/yoursubscriptions and neither shows any button or links that allows me to activate the Peacock subscription. I only see a button for "Add & manage subscripts" which takes me to a page where I can add options to my plan.

Can someone from Xfinity please assist?

I tried using Xfinity chat, and support told me to contact Peacock instead, but Peacock had a link on their page telling me to contact Xfinity.

Thanks, Karl

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3 days ago

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XfinityBrianH

Official Employee

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1.8K Messages

21 days ago

 

user_wmyj9k Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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user_wmyj9k

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2 Messages

Thanks, DM sent.    .

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21 days ago

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user_xdreq4

Visitor

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1 Message

18 days ago

Were you able to get a resolution to this?  I'm having the same problem.

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XfinityThomasA

Official Employee

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3K Messages

 

Hello, and welcome to the Xfinity Forums community, user_xdreq4. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.


Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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18 days ago

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user_ukh1na

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3 Messages

17 days ago

I'm having the same exact issue. I can't find any activation button at any links that get sent to me. I also don't see any 'direct message' icon in the upper right corner of this page.

(edited)

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XfinityPeterH

Official Employee

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2.4K Messages

 

user_ukh1na This is a known issue that we are working on a solution for. 

 

I am an Official Xfinity Employee.
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17 days ago

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user_ukh1na

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3 Messages

Are there any updates on this known issue? It's been over a week since I've been dealing with this.

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13 days ago

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XfinityAmira

Official Employee

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4.5K Messages

Thanks for reaching out for an update, user_ukh1na. At this time, there are no updates, and the issue is still ongoing. Our engineers are still working to get this fixed across the board. We truly appreciate your continued patience while we work to get this resolved. 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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13 days ago

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user_ukh1na

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3 Messages

When I click the activate link in the email, it finally takes me to the activation page, but now it says there are no subscriptions to activate. I know this is not true. Please help.

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11 days ago

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XfinityAmira

Official Employee

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4.5K Messages

This is still related to the known issue that our engineers are working on user_ukh1na. We're sorry for any trouble this is causing, and we look forward to having it resolved as soon as possible. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 days ago

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user_x0txgl

Visitor

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3 Messages

17 days ago

I am having this exact same problem. I have contact at least 5 different representatives and nobody at Xfinity has been able to resolve this.

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XfinityMarshante

Official Employee

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689 Messages

Hello @user_x0txgl, Thank you for bringing this to our attention. This is a known issue, and our engineering team is actively working to resolve it. We sincerely apologize for the inconvenience.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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17 days ago

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user_8pmu6j

3 Messages

6 days ago

I am having the same issue. I too have spoken to at least 5 different support people that are unable to help. I have a current Peacock subscription that expires very soon and it will charge me $117/yr. Please issue a monthly credit to offset these charges. From my perspective you are engaging in false advertising and/or questionable competency.

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XfinityRay

Official Employee

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3.4K Messages

Hi there, @user_8pmu6j! Our engineers are actively working on this so the free Peacock subscription can be activated. You will still get Peacock included for the set amount of time included with your plan once fixed. Do you subscribe to the yearly subscription directly through Peacock or do you have it billed through Xfinity? We can help to cancel that before you are charged if billed through us. Otherwise, you would reach out to Peacock directly for that. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 days ago

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user_rjs7vn

Visitor

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1 Message

3 days ago

I am having the same issue. Should I send a dm for assistance or is the current advice still just to wait? Thanks

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XfinityBrianH

Official Employee

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1.8K Messages

 

user_rjs7vn Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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