Visitor

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2 Messages

Wednesday, October 29th, 2025

Unable to activate Peacock. No button or option to activate even after navigating to link in email sent by Xfinity for Peacock activation.

Hi,

I am on Gigabit speed internet plan. I tried to navigate to https://customer.xfinity.com/activate-peacock or https://xfinity.com/yoursubscriptions and neither shows any button or links that allows me to activate the Peacock subscription. I only see a button for "Add & manage subscripts" which takes me to a page where I can add options to my plan.

Can someone from Xfinity please assist?

I tried using Xfinity chat, and support told me to contact Peacock instead, but Peacock had a link on their page telling me to contact Xfinity.

Thanks, Karl

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Official Employee

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1.8K Messages

16 hours ago

 

user_wmyj9k Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

Visitor

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2 Messages

Thanks, DM sent.    .

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