Skip to main content

    Support

    Offers

U
user_fojznt
1st Topic
1st Reply

4 Messages

Friday, May 3rd, 2024 1:44 AM

Closed

Trying to access the peacock premium reward offered to me as a Diamond rewards member.

I clicked on the link for the Peacock premium reward and checked for my confirmation email 2 hours later like it prompted but I never received the email. How do I get this reward that you offered me for being a devoted 20 year customer? 

Question

 • 

Updated 

1 year ago

94

3

0

XfinityAlyssaA

Official Employee

 • 

1.9K Messages

1 year ago

Good evening @user_fojznt, and thank you for reaching out to our dedicated Communities team regarding your Peacock Premium reward, rest assured, you've reached the right team to help. I'm sorry to hear that you haven't received the email, to confirm, did you check your junk/spam folder? Is it possible it was sent to an alternate email?

 

5

0

user_fojznt

4 Messages

I did check my spam folder just to make sure but seeing how my email is through Comcast I figured it would just go to my in box but alas it did not. I received the welcome to the rewards program email and the $1 movie rental once a month email but for some reason the other never arrived. 

1 year ago

0

XfinityAntoine

Official Employee

 • 

1.4K Messages

What was the reward for?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_fojznt

4 Messages

Try to access the Peacock Premium reward. Never received the confirmation email. 

1 year ago

0

XfinityAntoine

Official Employee

 • 

1.4K Messages

What Peacock Premium reward were you trying to access, user_fojznt?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityAntoine

Official Employee

 • 

1.4K Messages

Gotcha! Thanks for the info. I'd like to take a closer look at your account to see what I can find. In order to get started can you, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

--

• Click "Sign In" if necessary

• Click the "direct messaging" icon or https://comca.st/3lv0gXz

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_fojznt

4 Messages

1 year ago

here’s a screen shot the confirmation email part was never sent after claiming it 

0

0

XfinityEva

Official Employee

 • 

1.7K Messages

1 year ago

 

user_fojznt Thank you for the opportunity to assist in getting your access to Peacock Premium with the Xfinity Rewards! To recap for our other users; we submitted a ticket to correct a code on our end and this did the trick with the Reward issue. 
 
user_fojznt
We appreciate you being part of Xfinity and reaching out through our Xfinity Forums, have a great rest of your day!

 

2

0

johnwiesenfeld

1 Message

OK, so I am also in this category of not being able to redeem the free Peacock Premium subscription as part of my being a Diamond Xfinity Rewards member. I can't even figure out how to send a DM using this forum system. Where is the paper and pencil icon? Can anyone help?

1 year ago

0

XfinityJanelle

Official Employee

 • 

1.5K Messages

@johnwiesenfeld Thank you for your comment on the thread about Peacock. We can definitely help with this. Make sure you are signed in and then follow these directions:
Please send our team a direct message with your full name and full address?

To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

forum icon

New to the Community?

Start Here