Visitor
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3 Messages
tracking my rewards visa card
I am to receive two visa gift cards for switching my mobile service from Verizon to Xfinity. i was told I could track the cards but have found no way to do that. Please advise.
Visitor
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3 Messages
I am to receive two visa gift cards for switching my mobile service from Verizon to Xfinity. i was told I could track the cards but have found no way to do that. Please advise.
CCMacey
Gold Problem Solver
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541 Messages
3 years ago
Good morning, @davenew31 and thanks for reaching out through our Community Forums page about your Visa gift cars! Also, thank you for switching over to Xfinity Mobile! I also switched from Verizon, and absolutely love the savings I see every month!
As part of the terms of your Visa gift card promotion, you must have your service for 90 days and keep your account in good standing before your cards will be delivered. Once it gets closer to that time, you can use the following link to track the progress of your cards. Then, simply keep an eye out on the mailbox for a nondescript envelope with your cards inside! Here's that link for you to check the status of your gift cards:
https://comca.st/317qd9i
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davenew31
Visitor
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3 Messages
3 years ago
Thank you Macey for the quick response and the perfectly clear explanation. Merry Christmas!
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user_5e3606
Visitor
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1 Message
3 years ago
I signed up for Xfinity mobile and the prepaid Visa card December 1 2021.
My 90 days has passed and I had no luck checking on the status of my prepaid Visa card.
The phone number provided never never answers and the call back option has never has called me back.
The option of checking status online says no record found on multiple tries.
I also tried the “chat” with a bot and that was useless.
There is no other way to contact them.
i certainly hope I was not scammed by Xfinity mobile!
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user_8a0c88
Visitor
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1 Message
3 years ago
I have taken a new Xfinity connection in January 2022(had a promo of $100 visa card) and changed my address in April 2022 transferring the same Xfinity internet connection. And now when I check for the status of VISA card, it says I am not eligible for the promotion. Please help.
And also I have added Xfinity mobile (had a promo for $200), where should I check status for that.
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Rushfamily1768
Visitor
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3 Messages
2 years ago
I switched my family lines (4) in February of 2022 and I have been unsuccessful with obtaining a status on my gift cards when ever I would dial 800-526-3268. So I called (888) 936-4968 Mobile support and spoke to some one name Amy. Come to find out the rep who did my switch in February lied saying that if I switched my lines I would receive a $100 rebate card for each line I switched plus the phones would be free. I was deceived and I don't appreciate it. I could have kept who I had. I will definitely be switching back.
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user_b750e6
Visitor
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6 Messages
2 years ago
Can you tell me when I’ll receive my 50 dollar for buying a device and my 100 dollar for adding a line they both say complete but I haven’t received anything yet ?
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Marysabel87
Visitor
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1 Message
2 years ago
I have been waiting 4 months and have left request for them to resvh out to me and they have ignored me so far. Im getting beyond frustrated with them.
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user_c14fdf
Visitor
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2 Messages
2 years ago
Hi I transferred my 2 mobile numbers and phone from Verizon and was told I would get visa rewards cards and have not received any information on cards or numbers
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