Visitor
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4 Messages
Terminating Contract [Edited]
TERMINATING contract 12/1/2025 due to overbilling.
Agreed: $40 promo + $10 auto-pay = $30/mo
Charged: $41.32/mo → $11.32 overcharge x 2+ months
Support promised refund → NEVER received.
REQUIRE:
1. Cancel to[Edited: "Personal Information"] NOW
2. Refund ALL overcharges (min $22.64) in 10 days
3. Send proof
Or: CPUC + AG + Small Claims.
FINAL NOTICE.
XfinityJeff
Official Employee
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401 Messages
9 hours ago
Good morning @user_p3fiw0, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you want to cancel the service, but I can understand if the billing is not what you agreed to when you signed up for the account. You have come to the right place for assistance on this issue. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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