Talk with a human

Human? Human person agent help human person agent

None of it works as fast as I can tell. Is that enough letters

@user_l3asx7​ 

Everyone that posts here is a living breathing human being.  The Official Employees are Corporate Employees and really want to help if they can.

Please post your issue in the appropriate forum so that one of them can contact you.

Hey there, @user_qy8gq8! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I completely understand the frustrations, and we are appreciate the feedback. We are always looking for ways to improve our experience, and we can document the feedback. We are happy to help here on the Forums with anything related to your Xfinity account. 

@user_l3asx7​ Thank you for taking time to reply to this post. I'm not sure if you had seen the information one of our great Xfinity Forums experts @Again had provided on your post from January, as you want to ensure the post are in the correct forum to ingest properly: https://forums.xfinity.com/conversations/customer-service/humans-work-here/67753f643423b47b406f832e

I'm sorry to hear of the troubles connecting with someone, and would be happy to assist. May I get an overview of how I can help?

Hi there @user_yooq31!  Thank you so much for taking the time to reach out to Xfinity Support.  We do offer a few ways to reach out to us for direct support.  You can always create a post detailing your concerns and someone from our team will be glad to assist you.  You can live chat with a representative using the Xfinity app.  If you are looking to speak with someone live over the phone you can contact Customer Care directly at 1-800-XFINITY (934-6489).  We would live to opportunity to help you here as well.  Please feel free to shoot us a message whenever you are ready to get started. 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 • An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

Hey there, thanks for reaching out through Xfinity Forums, user_v4ih4g. We would be happy to help you with your account today, and we are a team of live agents on this platform. We do not want to lose you as a customer. What issues are you having with your account?