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user_udfy21
1st Topic

1 Message

Friday, January 31st, 2025 2:26 PM

Talk with a human

Yep! The ONLY way to get to a human that can help with your account is to say you’re going to cancel!!

Question

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Updated 

7 hours ago

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XfinityAdrienne

Official Employee

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1.1K Messages

5 days ago

Hey there, user_udfy21! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience, it certainly is not what we want for our customers. We would be more than happy to help with anything regarding your account. Can you please share with us some details regarding the issue? 

 

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user_qy8gq8

1 Message

5 days ago

They just said TALK with a human. Xfinity customer service sucks.

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XfinityAdrienne

Official Employee

 • 

1.1K Messages

Hey there, @user_qy8gq8! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I completely understand the frustrations, and we are appreciate the feedback. We are always looking for ways to improve our experience, and we can document the feedback. We are happy to help here on the Forums with anything related to your Xfinity account. 

 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 days ago

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user_ej4mc4

1 Message

7 hours ago

That’s what happened to me

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XfinityVianney

Official Employee

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1.9K Messages

 

user_ej4mc4, I'm sorry to hear you've had some trouble. You can always feel free to reach us here on the forums, and my team will be glad to assist. You can create your own post if you have specific concerns, which will generate a help ticket on our end. I hope you rely on us in the future. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

7 hours ago

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