talk to a live person not some AI [Edited]

This is not an accurate response as I am not able to talk to a live agent via the app or direct call during an outage.

@XfinityJosephA​ ok 'real employee' then what is the direct phone number and extension to speak with a real human?

 You can reach a live phone agent by contacting 1-800-XFINITY (1-800-934-6489). There is not a specific extension that is used. Are you a prepaid NOW services customer or post paid Xfinity? 

False statement by an obvious chat bot 

user_15a639 I can assure, I am a real person. Our team that supports these forums is actually based out of corporate headquarters.