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Raptor7657
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4 Messages

Monday, October 25th, 2021 3:56 AM

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stuck on *this should only take a moment" plan change

I am having a probblem changing my plan on xfinity website under my accout. It gets stuck on *this should only take a moment" plan change.

it gets stuck on thus page on pc and smart phone.

Question

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Updated 

3 years ago

10.1K

64

user_c20546

Visitor

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1 Message

3 years ago

I have no option to send a private message. I sincerely don't understand why this is even an issue.

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user_458281

Visitor

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1 Message

3 years ago

I had this happen to me and after following up with the online chat support they said that it was happening because the option I selected (12 month agreement with a cheaper rate) was only for new customers, which I am not. If I select the more expensive option using the website without the 12 month agreement, I am able to complete the deal. The customer support agent was giving me the same deal, which suggests I was not eligible for some of the cheaper, promotional offers given by the website.

I personally think that it is silly that Comcast would charge a different rate depending on whether you are a new customer or not, and even sillier that they would advertise rates to me that I am not eligible for.

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user_e1253e

Visitor

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1 Message

3 years ago

Same problem here. Tried on multiple browsers, google chrom, microsoft edge, firefox, you name it. I think they just want you to call them so they can try to sell you something extra.

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CCChe

Official Employee

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6.9K Messages

Hello @user_e1253e, and thank you for posting to the Xfinity Community Forum to share your experience when trying to make changes to your plan. I'd be happy to process these changes for you. Can you send a direct message with your first and last name and service address? To send a direct message click the "Direct Messaging" chat icon in the top right corner of the page, then click on the pen and pad icon and enter "Xfinity Support" in the "To" section of the chat.

I no longer work for Comcast.

3 years ago

0

sunnydalealumnii

Visitor

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1 Message

3 years ago

Yeah I've tried everything, including different plans but theres no way to tell what is a valid offer online and what is valid on their system.  Tried different browsers, computers, and locations so it's on their side.  Called a 1-800 number and the automated system kept complaining about my TV box not being hooked up.  I just need to move and switch to an internet only plan.

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lego123

Regular Visitor

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3 Messages

3 years ago

I'm having the same issue. It is very inconvenient. Xfinity should fix this ASAP.

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CCSheila

Retired Employee

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1.1K Messages

@lego123

 

Hey there! I am happy to help with making changes to your services. Generally if clearing cache/cookies then logging back in does not help, it is possible that there are outstanding items on your account that are not allowing the change. I am happy to take a closer look.

 

Please send me a private message with your name and address to get started. 

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

3 years ago

0

user_9dac88

Visitor

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3 Messages

3 years ago

Having the same issue when trying to upgrade. The fact that it's been three months and the only answer from Xfinity is "Send us a private message" is ridiculous. You're losing customers.

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XfinityJanelle

Official Employee

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1.5K Messages

@user_9dac88 We can understand this may be frustrating. There may reasons as to why you are unable to make changes online and they can vary from customer to customer. This is by design to allow us to assist the customer with the numerous options they may currently have available that is unique to your area. This is not a website issue. We will be glad to assist you with your account through a private message. If you wish to explore account options please send us a peer to peer chat.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_9dac88

Visitor

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3 Messages

"This is not a website issue" -- but it is though :) I'm trying to use a website function and it doesn't work. It doesn't even give a meaningful error message, which forces those who face the issue to google for solutions - a clear waste of time both for customers and for Xfinity employees. Whatever the reason for the issue is, this is an extremely low quality of the website and the customer support.

3 years ago

0

CCSean1

New Problem Solver

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318 Messages

Hello @user_9dac88, there are several factors that would cause you not to be able to make changes to your account online as my colleague stated prior. If you are not receiving an error message or being directed to call/contact us then I would suggest trying to clear your cache and cookies or using a different browser and seeing if that will work.

 

We would be more than happy to assist with looking over your account and the options available for it. Send us a direct message with your first and last name and address to get started.

I no longer work for Comcast.

3 years ago

0

user_9dac88

Visitor

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3 Messages

I've tried all this without any success. And I'm far from being the only one - just look at the thread. How this is not considered an issue is beyond my understanding.

At this point, I would spend less time switching to a different provider than trying to UPGRADE Xfinity. This makes zero sense.

I am not really trying to argue here - I understand your position. All I'm saying is that - repeating myself - you're losing customers.

3 years ago

0

CCSean1

New Problem Solver

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318 Messages

@user_9dac88, I understand where you are coming from and the frustration this would cause. We would hate to lose you as a customer as we highly value your business and would like to keep you as part of the Xfinity family. Please send us a direct message so we can help with your plan change concerns. 

I no longer work for Comcast.

3 years ago

0

typicalXfinityproblems

Visitor

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1 Message

3 years ago

Same issue for months now. Naturally I have to reach out to someone instead of using an automatic process like every other company in the developed world.

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user_ff1410

Visitor

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1 Message

3 years ago

Somehow I managed to do this after trying 6 or more times. Not sure what was different about the last time, but it worked and I got the upgrade to occur, and get past the "this should only take a moment" screen. Perhaps the agent I chatted with who said he couldn't help me did actually do something on the backend that allowed me to continue. Not sure.

(edited)

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user_9561f7

Visitor

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1 Message

3 years ago

This is super frustrating. I would rather just click a button than waste time calling and talking to someone. 

After posting this I broke down to call them while on hold I hit the back button while it was spinning on the "this will take a moment* and it went through. 

(edited)

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CCKorie

Problem Solver

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1.1K Messages

Hey there, @user_9561f7. I hope all is well. Your time is valuable, and we try to make it easy for everyone to adjust the plan online if available. Sorry you are having these issues. I'd be happy to help make the changes for you. Feel free to send us a PM with your name and address. 

 

To send a "Peer to peer" message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I no longer work for Comcast.

3 years ago

0

user_1b6917

Visitor

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1 Message

3 years ago

Same Issue...Feb 14 2022.
-I saw I could upgrade my speed for a lower price.
-Stuck on the This should take a moment. 
-Called Xfinity and was told they dont see the same price that I could see. I told them I have a screenshot but they said I couldnt send it to them for review.
-Page magically loaded and I was able to complete the deal while I was on the phone. 
- I went again to check deals and a new even better deal was available. Guess what endless "This should only take a moment screen" again.

ATT Fiber just came to the door and said I could switch to them for faster speed and lower price. I wanted to stick with Xfinity but I cant upgrade (or downgrade) my package. 

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JMaslow

Visitor

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1 Message

3 years ago

Fix your garbage website

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user_61bca8

Visitor

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1 Message

3 years ago

Same issue here...

I contacted their customer service via chat and they could not help me.
I'm wondering why Xfinity does not care about customers. I did a search about this issue and so many people have this problem.

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Win4Cheesily

Visitor

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1 Message

3 years ago

I am still getting this issue. I even bit the bullet and tried calling in but that ended in a screaming match with a robot. Not sure why Xfinity continues to charge premium prices for below average service. 

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user_17d9f7

Visitor

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1 Message

@Win4Cheesily​ I can tell you why, they have a monopoly in most cities.

3 years ago

0

user_f8f333

Visitor

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1 Message

3 years ago

This is definitely an extremely exasperating issue. But here is something to try for anyone currently dealing with it. I got the frozen screen a couple of times and switched to an incognito window just in case that would help. It didn't for the first two tries but the third time was a charm and my change order went through. I didn't start over, just hit the back button and "review order" button again. I hope this will help someone else.

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user_52f447

Visitor

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2 Messages

3 years ago

My account shows the same error  "this should only take a moment" while trying to upgrade the plan for more than 10mins, can someone from xfinity staff reach to me if they can help for the upgrade? It looks like in the forum this issue still remains for months using the website for upgrade within the account.

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CCMiguel

Gold Problem Solver

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358 Messages

Hi, yes we can help if you can follow the instructions below to get the message to us so we can help, thanks! To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I no longer actively support the Xfinity Forum or work for Comcast. 

3 years ago

0

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