My internet is out, been out for several days, have reset modem. When i call the bot says they need to send a tech out and will text to set appointment. We have received no text and we have done this 4 times now. We need a live agent to respond now please.
user_9bbtcu thank you for using the Xfinity Community Forums page to reach out today. I know how important working internet service is and would be happy to look into your service concerns and appointment needs. Can you send me a direct message with your full name and complete service address?
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Messaging" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Wickyz Good afternoon! Thank you for reaching out to our Xfinity Forums Team for assistance with your sign in concerns. I'd be delighted to help you get this ironed out today. Can you please send a Direct Message with your name, service address, and your User ID you are using?
Click "Sign In" if necessary Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pen and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. A "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJorge
Official Employee
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2.2K Messages
3 months ago
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user_rmddk2
Visitor
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1 Message
1 month ago
Please call me.my bill is incorrect t
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Wickyz
Visitor
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1 Message
17 days ago
need to speak to a live agent regarding sign in problems on primary account ; the chatbox is of no help
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