Hello, @user_rmddk2! Thank you for visiting our Xfinity Community Forum and for leaving a comment with your billing concerns on this post. We've converted your comment into its own post to ensure proper handling of your particular account and concerns. Not to worry, though! You've come to a great place for help :) Our Digital Care Team is awesome to work with because we are experts in all areas of your account, service(s), equipment, bill, and more! Since we need to take a closer look at your billing statement(s), could you please send our team a direct message to continue?
To send a direct message:
Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
user_5mn12g, Thank you for reaching out to Xfinity Support. Since we don't want your personal information listed publicly, I removed your last comment. How can I help?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinitySara
Official Employee
•
1.8K Messages
29 days ago
Hello, @user_rmddk2! Thank you for visiting our Xfinity Community Forum and for leaving a comment with your billing concerns on this post. We've converted your comment into its own post to ensure proper handling of your particular account and concerns. Not to worry, though! You've come to a great place for help :) Our Digital Care Team is awesome to work with because we are experts in all areas of your account, service(s), equipment, bill, and more! Since we need to take a closer look at your billing statement(s), could you please send our team a direct message to continue?
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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user_5mn12g
Visitor
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1 Message
5 days ago
[Edited: "Personal Information"]
(edited)
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