Hi there @user_dsokbk! Thanks so much for taking the time to reach out to Xfinity Support! We are so glad to hear from you and happy to help in any way that we can. How can we be of assistance today?
Hey there, @user_a3cmpi! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am sorry to hear about your troubles with reaching out to us, it certainly is not what we want for our customers. We would be happy to help with anything you are needing. Can you please share some details with us about what you are reaching out for?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Horrible, that’s the only way to describe customer service.nothing like trying to get through an automated system but can’t talk to a live person. Then trying to text and spend hours and nothing is fixed… then trying to talk to someone and can’t. Xfinity / Comcast service has seriously declined and at this point I just want a new provider and no more Comcast. No wonder so many people just use internet and only streaming service / sticks
Hey @user_155be1 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out. I would be more than happy to offer my assistance. How can we help you out?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I've been dealing with this today also. Layer upon layer of chatbot it's the worst possible version of it. None of it is actually helpful and the website has been immolated in favor of these "agents". Even the "live agents" are bots and even the human agents (if they exist at all) are reading from scripts and have a two sentence context window.
[Edited: Language]
1-800-COMCAST
And just scream until you get added to the queue to talk to a real person half way around the world. The AI agents are a waste of your time. Even the live person will be on a script which removes any humanity they bring to the job.
EG
Expert
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110K Messages
3 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityArmand
Official Employee
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2.1K Messages
3 months ago
Hi there @user_dsokbk! Thanks so much for taking the time to reach out to Xfinity Support! We are so glad to hear from you and happy to help in any way that we can. How can we be of assistance today?
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user_a3cmpi
1 Message
3 months ago
I haven't been able to also
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user_155be1
1 Message
1 month ago
Horrible, that’s the only way to describe customer service.nothing like trying to get through an automated system but can’t talk to a live person. Then trying to text and spend hours and nothing is fixed… then trying to talk to someone and can’t. Xfinity / Comcast service has seriously declined and at this point I just want a new provider and no more Comcast. No wonder so many people just use internet and only streaming service / sticks
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user_7205ar
1 Message
1 month ago
I've been dealing with this today also. Layer upon layer of chatbot it's the worst possible version of it. None of it is actually helpful and the website has been immolated in favor of these "agents". Even the "live agents" are bots and even the human agents (if they exist at all) are reading from scripts and have a two sentence context window.
[Edited: Language]
1-800-COMCAST
And just scream until you get added to the queue to talk to a real person half way around the world. The AI agents are a waste of your time. Even the live person will be on a script which removes any humanity they bring to the job.
Good luck.
(edited)
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