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SBCat
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Tuesday, November 18th, 2025 2:22 PM

spam

I use Outlook to download my emails from the xfinity server.  There is one particular person whose emails, recently, have been flagged as spam by xfinity so that those emails do not get downloaded to Outlook.  Problem is those emails are not spam.  I want/need them.  How can I arrange for emails from that person do NOT get flagged as spam?

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XfinityFrank

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6 hours ago

Hi there, @SBCat! Thanks for reaching out to us here on the Community Forum. To mark a message as "not spam", log in to the web email portal here, open the Spam folder, select the message(s), and click the "Not Spam" button at the top of the page. Alternatively, you can right-click the message in the Spam folder and select "Not Spam". Adding the sender to your address book is also recommended to help prevent future messages going to the spam folder. 

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SBCat

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Thanks, XfinityFrank.

Yesterday, I found that I could go to my email on the xfinity site (I normally use MS Outlook to download and manage my email) and use the "not spam" button to release an individual email.  That works fine, but I had to do it for each individual email from that person.  Based on your advice, I've now added that email address to my address book, so hopefully that will preclude any future emails from that person getting flagged as spam.  Thanks for your help.

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6 hours ago

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XfinityFrank

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You're very welcome! Glad to hear you were able to get this worked out. Never hesitate to create another public post for any of your future account and service needs! Take care! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 hours ago

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SBCat

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5 hours ago

For XfinityFrank -- 

Per our previous thread, I added the individual to my address book and asked her to send me a test email.  She did so, and it ended up in the spam folder again.  What else should I try?  Is it a matter of waiting for the server to update somehow?

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