spam

Thanks, XfinityFrank.

Yesterday, I found that I could go to my email on the xfinity site (I normally use MS Outlook to download and manage my email) and use the "not spam" button to release an individual email.  That works fine, but I had to do it for each individual email from that person.  Based on your advice, I've now added that email address to my address book, so hopefully that will preclude any future emails from that person getting flagged as spam.  Thanks for your help.

You're very welcome! Glad to hear you were able to get this worked out. Never hesitate to create another public post for any of your future account and service needs! Take care! 

I have the same problem. Even after adding the sender to my address book. Very frustrating

Well, misery loves company, I guess.  Thanks for letting me know I'm not the only one.

I have spent countless hours working with the "xfinity assistant," and with live agents, and it all goes nowhere.  I tried several recommended "fixes" to no avail.  At least two separate live agents told me they were sending my "priority" issue to the "advanced technical team," and then I never heard from them.  I'm not sure where to go from here.

If you ever find a real solution, please post it here.

Hello, @SBCat I appreciate you taking time to follow up, and investigating further. Emails may continue to go to your Xfinity spam folder even after adding a contact to your address book for several reasons:

1. The sender's email address may not match exactly what is in your address book, including spacing and punctuation.
2. If you use third-party email clients (like Outlook or Thunderbird), their settings may have their own filters that could redirect emails to spam.

Continuing to use the "Mark as spam" or "Not spam" options can also help improve filtering accuracy.

These are some additional steps listed to try and help with filtering emails corrected, if this wasn't provided earlier.