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user_7f9bs1
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Visitor

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10/02/2026 10:43 PM

Sorry about that! We had a problem with our site. - Sunday Ticket

Hello,

I am currently trying to add the discounted Sunday ticket to my internet plan. However, every time I try to do so I get an error message stating "Sorry about that! We had a problem with our site." I have tried different devices and browsers but nothing is working. Very frustrating!

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20 hours ago

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XfinityJustinM

Official Employee

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1.1K Messages

4 days ago

Hi @user_7f9bs1, 

Thank you for visiting our community forums support page and for making us aware of this issue. Good timing on your behalf, we should be able to get you up and running before another big Sunday tomorrow. 

 For future reference, please keep in mind that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. It just helps other members of the community with similar issues to find the answers they need. We'll follow up with you in the direct message conversation that was created. 

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kmansj

Visitor

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1 Message

20 hours ago

I'm having the exact same issue.  Raised ticket on Reddit.

I've tried Firefox, Chrome, and Safari; incognito mode, and cleared all the cookies.  Doesn't work.

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XfinityDemitrius

Official Employee

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3.1K Messages

Hey @kmansj, Thank you for visiting our official Xfinity Forums Community support page. I certainly know how important it is to watch all the football games and want to ensure you are prepared for next weekend. We can assist in getting the package added on our end. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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