yeags's profile

New Poster

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7 Messages

Tue, Jan 18, 2022 3:04 PM

Setting up new equipment

trying to set up new x1 box can not move past voice guidance post

This post was created from this comment on different post

Accepted Solution

Official Employee

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334 Messages

Hace 4 m

Hello @yeags. You can be able to turn on or off the Voice Guidance by pressing the Mic on your Xfinity Remote and saying, "Voice Guidance Off/On". Here is also a great link that talks all about this feature. 

 

If you are still needing help please submit a new post and we will be glad to investigate deeper with you. 

Official Employee

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538 Messages

Hace 4 m

Hi there!  Thank you so much for taking the time to send us a message today.  We are so glad to hear from you and want to assist in any way that we can to get this taken care of for you.  Let's get started!  First, can you please confirm your full name and complete service address as they appear on your billing statement?  

New Poster

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7 Messages

Hace 4 m

tech came out discovered two filters on line removed one everything is good now

XfinityAbbie

Official Employee

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956 Messages

@yeags I am glad to hear the tech was able to locate and resolve the issue! If you need anything else, please let us know! We are here and happy to help!

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