Visitor
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2 Messages
Set up new Netgear CM3000 modem but not getting advertised upload speeds
I replaced my old Motorola MB8611 with a Netgear CM3000 modem in the hopes of getting better upload speeds. I'm currently getting about 40 Mbps upload which is about the same as I was getting with the Motorola modem. In my account I still see the Motorola modem listed and I'm wondering if that is a problem. Can't figure out any way to remove it.
EG
Expert
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120.7K Messages
11 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinM
Official Employee
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995 Messages
11 hours ago
Hi @user_d496ee,
You're headed in the right direction. A modem that is not capable of faster speeds still being listed as the active modem on the account can prevent the bootfile with faster upload speeds from being applied. If the new modem has been activated properly the older modem should cause no issues and that old modem typically gets deleted after some time. We do have a few tricks up our sleeve that should resolve this issue. We'll need to gather some additional details so that we can locate your account and get this fixed for you. Please send our team a direct message with your full name and service address to get started.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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XfinityJeniece
Official Employee
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4.3K Messages
8 hours ago
We want to thank you for reaching out to our Xfinity Forums site for support with your concern. We are glad we were able to resolve your issue! Never hesitate to create another public post for any of your future account and service needs!
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