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user_de6dc6
1st Topic

Visitor

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3 Messages

Monday, September 6th, 2021

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set up new account for a new address

Hi, I need to set up a new account for our new home to get internet installed. We will not move for a couple months so I need to have both accounts running in parallel. Can you please help set up a new account?

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4 years ago

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CCAntoine

Retired Employee

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1.4K Messages

4 years ago

Hello @user_de6dc6! Thank you for taking the time to reach out and being part of the Xfinity family. I'd be happy to help you set up new services at different locations. However, we can only set up services for no more than 30-Days before the move date. So you'd have to reach back out when you're within 30-Days of wanting services to start. 

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user_de6dc6

Visitor

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3 Messages

@XfinityAntoine thank you for your response. I still want to start the internet service for WiFi-devices even though that I have not moved in yet. That should be possible, right?!?

4 years ago

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CCAntoine

Retired Employee

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1.4K Messages

Yes you can, as long as there isn't anyone currently living at the address with Xfinity services. 

4 years ago

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user_de6dc6

Visitor

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3 Messages

Can you support me or let me know how to set up a new account for the new address!

4 years ago

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XfinityJeniece

Official Employee

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3.3K Messages

We would be happy to help with setting up a new account for you at your new address! Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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