Visitor
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1 Message
Serviceability Construction Update
Hello. I’m not sure if this is the right place to include my address so I won’t. But I recently moved into a new construction and had a technician come out and told me a construction company was going to have to come out and dig a line to our house. About a month ago, an Xfinity member came out and surveyed the utilities but couldn’t give me an update. It’s been about a month with no update. I was wondering if anyone could direct me to a direct phone number for an update to this or any sort of guidance further. Thanks.
EG
Expert
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121.9K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDemitrius
Official Employee
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3.1K Messages
52 minutes ago
Hey @user_7to98s, Thank you for visiting our official Xfinity Forums Community support page.
Please note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you.
We recommend visiting our Getting Started in the Xfinity Help & Support Forum, Xfinity Forum Guidelines, and Xfinity Forum Acceptable Use Policy to familiarize yourself with the rules. Please visit our main forums page, find the correct thread and post a new question and a member of our team will respond as soon as possible.
We can certainly help assist in processing and setting up an account, but would be limited on what may need to performed for services to be installed. As you have already sent your information, please review the guidelines of our forums and reply to our direct message when available.
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