Visitor
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1 Message
Service
was called several timea about my account O and I had asked for a week to make a payment since I wouldn't be paid until then. The 1st time I was told okay and they hung up on me so I wasn't sure if I was helped or not. I was called severally times after that with no associate on the other line, when did answer I told them that I was told an arrangement was agreed upon, I think but with all the other calls I wasn't sure unless they just harass me on a daily until I make payment. I made a payment before the week was up with what I had available and woke up 5 days in with no service. Their [Edited: "Profanity"]. Outdoor camera has a year warranty but they give you 2 yrs to pay on it. [Edited: "Profanity"]
XfinityFrank
Official Employee
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2.5K Messages
14 hours ago
Hi there, @user_2z3f1w. Thanks for reaching out to us here on the Community Forum. Sorry to hear there was confusion with your billing. With payment arrangements, they are done exclusively online with the directions here : https://www.xfinity.com/support/articles/set-up-payment-arrangement. If you did not set it up online, then it is unlikely that there was any arrangement, I'm afraid. We can check the status of your account, to let you know where things stand.
Please send a direct message to us including your full name and complete street address.
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