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dale17
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Thursday, April 16th, 2026 5:27 PM

Scripps

When will Scripps channels be available again and why are customers not being given a credit since Xfinity is not providing the service I am paying for.

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33 minutes ago

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XfinityAirelle

Official Employee

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3.2K Messages

3 hours ago

 

 

Right now, channels from E. W. Scripps Company are unavailable due to ongoing negotiations. We’re working to reach an agreement that allows us to bring those channels back while also keeping costs from increasing for customers. At this time, we don’t have a confirmed timeline for when they’ll return.

 

As for credits, they aren’t automatically applied for individual channel changes tied to these types of negotiations. We know this isn’t ideal, and we truly appreciate your patience while this is being worked through.

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dale17

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“We know this isn’t ideal,” is a galactic understatement.  Xfinity is not providing the service I pay for each month regardless of the type of negotiation.  As usual, you set an unparalleled standard of ineptitude and greed when dealing with your customers.  I pay what amounts to a mid-level car payment now and I’d be willing to bet that when and if the issue with Scripps is resolved, I’ll be forced to pay more.  Seems like it’s time to move on.

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43 minutes ago

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XfinityJon

Official Employee

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1.3K Messages

If you would like us to review your account we would be happy to. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
 
To send a "Direct Message" to Xfinity Support:
 
Click "Sign In" if necessary
Click the "Direct Messaging" icon 
Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.

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33 minutes ago

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