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Don.P
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6 Messages

Tuesday, February 27th, 2024 11:21 PM

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Rewards Status information useless

 I was told at the Xfinity store in Bolingbrook, IL that have over $300 worth of rewards available. They said I could even buy an Apple watch. No one in your support team has been able to tell me what I have, or how to find out. I tried with your "Reward Finder" and all I got was something from 2021? I have no idea how many points or what I can do with them. 

Question

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Updated 

1 year ago

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XfinityDemitrius

Official Employee

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1.8K Messages

1 year ago

Hey @Don.P,

 

Thank you for visiting our official Xfinity Community Forums support page and showing interest in our Xfinity Rewards program! There are always new offers being added such as $1.00 weekend movie rental, Fandango theater ticket offers, sweepstakes and more!

 

You can find all the information you need regarding our Xfinity Rewards program using the links below:

 

Comcast Launches Xfinity Rewards Program
Xfinity Rewards Enrollment
Xfinity Rewards - FAQ
Xfinity Rewards - General Terms and Conditions 

(edited)

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Don.P

Visitor

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6 Messages

@XfinityDemitrius​ This does not answer my question.

1 year ago

0

XfinityDemitrius

Official Employee

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1.8K Messages

.@Don.P If eligible for Xfinity Rewards, you can sign in using your Primary Xfinity ID and view your available Xfinity Reward options. You can join and view your Xfinity Rewards by visiting the Xfinity Rewards Enrollment link provided above. 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

Don.P

Visitor

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6 Messages

1 year ago

This does not answer my question......

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BruceW

Gold Problem Solver

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26.4K Messages

1 year ago

 I was told at the Xfinity store in Bolingbrook, IL that have over $300 worth of rewards available. ...

Does https://www.xfinity.com/support/articles/reward-center-program help?

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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Don.P

Visitor

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6 Messages

@BruceW​ thank but tried this and nothing 

1 year ago

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XfinityJohnG

Official Employee

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1.8K Messages

Were you able to enroll in the rewards program at the https://www.xfinity.com/Rewards site? If not send us a direct message with the full name and complete address for your service. 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

Don.P

Visitor

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6 Messages

I received a welcome email that I was enrolled. when I mentioned I spoke to the customer assistant, they said they took care of it and they had to "request a refund??" for my points to appear. I have no idea why that was a resolution, but they insisted. This was done over your chat window. 

Did this impact anything?

1 year ago

0

XfinityArmand

Official Employee

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2.1K Messages

We are glad to take a closer look at this for you @Don.P.  When you are ready, please feel free to shoot us a message so that we can get started. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

Don.P

Visitor

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6 Messages

Please get started. As a reminder:  The customer assistant said they took care of it and they had to "request a refund??" for my points to appear. I have no idea why that was a resolution, but they insisted. 

1 year ago

0

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