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user_8ed4c9
1st Topic

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1 Message

Wednesday, August 4th, 2021 1:31 PM

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Rewards Program

I have phone, internet and cable through Comcast. I was wondering why my account isn’t eligible for the Rewards program.

Question

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Updated 

4 years ago

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user_RobertB

Contributor

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350 Messages

4 years ago

@user_8ed4c9

Hi there! I'd be glad to ensure that this gets looked into further and see what options we have for you. Please send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. You can do this by clicking on the icon in the upper right corner of your screen and send a message to the shared handle "Xfinity Support"

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user_fb09b3

Visitor

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1 Message

4 years ago

I would like to know the answer to this also. We have phone, internet and TV for many years now. and we are not eligible either

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CCEthan

Official Employee

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1.4K Messages

Hi, @user_fb09b3. I would be happy to see what is going on with a direct message. Can you provide your name and address, please? Make sure you are signed in with your Xfinity credentials.

 

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

(edited)

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

et-pga

Visitor

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7 Messages

4 years ago

l tried to sign up but the response was that I'm not eligible.  Our account has always been 100% on time or early; we've paid by auto payment.  We've had an account since 2013.  Why are we not eligible?

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CCAlisha

Problem Solver

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571 Messages

Hi, et-pga I am very sorry to hear you are having troubles signing up! We really appreciate your business with us since 2013 and always paying on time. Have you tried this link: https://www.xfinity.com/rewards ? From this link click, "join now", then you will sign into your Xfinity account to follow the prompts. 

(edited)

I no longer work for Comcast.

4 years ago

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et-pga

Visitor

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7 Messages

@et-pga

I responded, privately, approx a week ago with all the info you requested, but have had no further contact from you. 

Of course I tried your link - even before my original post!  That's exactly why I first posted.

And I now see several more posts with the same issues. 

What's happening ????

(edited)

4 years ago

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CCHeather

Problem Solver

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1.1K Messages

Thank you for that information. It looks like we sent a reply 5 days ago. I hate to hear you did not receive it. Let's try it again! Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

I no longer work for Comcast.

4 years ago

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user_676862

Visitor

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2 Messages

4 years ago

Same here.  Got the email to join, but despite meeting all the qualifications in the FAQ, I'm told that I am not eligible.  Why not?

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user_676862

Visitor

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2 Messages

4 years ago

Ditto.  I was sent an invitation to join, but told I am not eligible.  I meet all the criteria in the FAQ.

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CCAaron1

Problem Solver

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954 Messages

Hello @user_678682. I would love to take a deeper look into your account to see if I can see what is going on. Let's get your account pulled up. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   

 

Here are detailed steps to direct message us:  

 • Click "Sign In" if necessary 

 • Click the direct message icon

 • Click the "New message" (pencil and paper) icon 

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 

 • Type your message in the text area near the bottom of the window 

 • Press Enter to send your message 

I no longer work for Comcast.

4 years ago

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user_da06db

Visitor

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1 Message

4 years ago

same issue. It would be nice to be able to chat with a live person

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XfinityJeniece

Official Employee

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3K Messages

Hey @user_da06db, thanks for reaching out through our Xfinity Forums platform regarding your Xfinity Rewards issues! We definitely want to get you signed up so you can take advantage of all the awesome new benefits! I would be happy to help with troubleshooting! 

 

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_df78ff

Visitor

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1 Message

@user_da06db A live person doesn't make it any better! I went the rounds with someone for over 30 minutes and got nowhere. Was told system was down for maintenance and they would email me. Surprise surprise...still waiting on that email and how to find out how to actually sign up. 

(edited)

4 years ago

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CCStephanieK

Problem Solver

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909 Messages

Hello, @user_df78ff. Let's ensure your account is eligible for our Rewards Program. Are you logging in with the primary userID? Please send us a Direct Message with your first and last name. The message icon is located at the top right of the Community Forum page, clicking on the message icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle. 

I no longer work for Comcast.

4 years ago

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user_a7f6c4

Visitor

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1 Message

4 years ago

same question as everyone....went to sign up for the Xfinity Rewards program and I got a message that my account is not eligible.  I have cable and internet with Xfinity... with a total monthly bill of a whopping of $266.38 which I auto pay without any interruption and Xfinity is telling me my account is not eligible???  Does that make sense to anyone??

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XfinityDena

Official Employee

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3.2K Messages

Xfinity Rewards is a new program just for Xfinity customers. It is our way of saying thank you for being with us. Rewards members enjoy a special mix of perks, unique experiences, product benefits, and so much more. The longer you’re with Xfinity the more rewards you get; it’s free to join and easy to use.

 

To join, you must be a current Xfinity TV, Internet, Home or Voice customer with a current and active Xfinity account in good-standing, be the primary user and be 18 years of age or older.

 

If you received a ‘We can’t offer you rewards right now. Your account isn’t eligible to join this program.’ message. What does that mean? There are few reasons you may have received this message:

 

Only primary Xfinity IDs are eligible to join Xfinity Rewards. If you’re trying to join using a non-primary Xfinity ID, you’ll receive this message.

 

Not all account types are eligible for rewards. If you’re trying to join using the primary Xfinity ID and still receive this message, it could be because your account isn’t eligible.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

Krwalters

Visitor

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1 Message

4 years ago

I am having the same issue. Been an Xfinity/Comcast customer since 1995.  Talked to someone on the phone and he said i was signed up as a Diamond member but was unable to tell me how to access the rewards page or section to look at.  What is going on???

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XfinityBillie

Official Employee

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3.3K Messages

I can't tell you what your long term loyalty means to us. Have you already attempted to visit: https://comca.st/3sMwXmN? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_8baf34

Visitor

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5 Messages

I successfully signed up for the rewards and was immediately issued a movie discount (I've been a Comcast customer for about 25 years).  However, when I sign in to my account, I can't figure out where to go to see my rewards or to use them.  Going to xfinity.com/rewards and signing in doesn't show my anything.  How do I navigate the website to see what my rewards are and to use them?

4 years ago

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garywags

Visitor

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1 Message

4 years ago

I have signed up for the Rewards Program.   I am in golf level.  I should be in the diamond level.  My account was changed when we moved in 2017.   I think the Program recognized our old account which predates 2001.  Can anyone help get this changed?   Thanks.   Gary

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CCAaron1

Problem Solver

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954 Messages

Hello and thanks for reaching out @garywags. I would love to assist you with our loyalty program. Let's get your account up and see about getting you to the right level. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   

Here are detailed steps to direct message us:  

  • Click "Sign In" if necessary 
  • Click the direct message icon
  • Click the "New message" (pencil and paper) icon 
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
  • Type your message in the text area near the bottom of the window 
  • Press Enter to send your message 

I no longer work for Comcast.

4 years ago

0

mogulman

Contributor

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36 Messages

4 years ago

This is part of the reason I don't sign up for extra services with Xfinity (like mobile).  It takes me forever to get things like this resolved.   I've been an Xfinity customer for 20+ years.  Tried to sign up for Xfinity rewards last week.  The system says I'm ineligible.   Chatted with the Xfinity Bot.   Called twice yesterday.  Got transferred to two different people where I had to explain the situation from the start both times.   Waited on hold with the agents while they investigated.  Eventually, they told me it would be taken care of, and I would get an email.  

About an hour later I got an email stating "After reviewing your request, we found that you are not currently eligible to be a Diamond member. We hope you continue to enjoy rewards as a Diamond member of Xfinity Rewards."

I tried signing in this morning and the web-site still states that I am ineligible.

Also... as a side note, I find it rude that your IVR keeps telling me that I should work with your automated system first to have priority to talk to someone.    It's 2021.  Maybe your assumption should be, the caller tried to do everything they could to not call you, but since you forced them to call you, they really want to talk to someone because you have no automated way of fixing stuff!

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XfinityAmira

Official Employee

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4.1K Messages

Hello @mogulman, thanks for reaching out on our Forums page and bringing these concerns to our attention. It's upsetting to hear you feel this way and can definitely get your feedback about the IVR passed along. I also apologize for your experience working with us thus far trying to have this Xfinity rewards issue addressed. Rest assured, my team would be more than happy to further look into and assist you with this, as well as any other service needs you may have.  

 

I see you have already sent us a private message, we will respond and continue working with your there. Thank you!  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

mogulman

Contributor

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36 Messages

A week later, after asking me my address and a bunch of other questions you should know because you have my account info.   This is what I get.... (yes I used my primary ID).  This is so sad:

Hi there! Thanks for taking the time to reach out today. I have taken a look at the ticket we opened and it looks like you are not eligible for Xfinity Rewards at this time. There are few reasons you may have received this message: Only primary Xfinity IDs are eligible to join Xfinity Rewards. If you’re trying to join using a non-primary Xfinity ID, you’ll receive this message. Not all account types are eligible for rewards. If you’re trying to join using the primary Xfinity ID and still receive this message, it could be because your account isn’t eligible. We hope this information helps! Lert us know if you have any questions!

(edited)

4 years ago

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user_f3287c

Visitor

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1 Message

4 years ago

I see no chat icon next to the bell.  I am having this same problem.  I have been paying too much for too long and now can't get help with rewards?

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